Chick-fil-A Odessa is seeking a highly skilled and motivated FOH Operations Director to lead our front-of-house team and ensure an exceptional guest experience. This role is responsible for overseeing all FOH operations — from order taking to food delivery — ensuring that every guest receives friendly, accurate, and fast service that reflects Chick-fil-A’s commitment to hospitality.
As FOH Operations Director, you will set the pace for service excellence, build and develop a strong team, and uphold the highest standards of cleanliness, speed, and customer care.
Position Type: Full-Time
Our Benefits Include:
- A positive, team-focused environment where you can impact guests and team members daily
- Flexible scheduling (always closed on Sundays)
- Hands‑on learning directly from an experienced Operator and leadership team
- Intentional career development to help you reach professional goals
- Scholarship opportunities
- Competitive pay
Key Responsibilities
Leadership & Development
- Lead, mentor, and develop FOH team members to deliver Chick-fil-A’s signature hospitality.
- Foster a culture of teamwork, accountability, and positivity.
Guest Experience Oversight
- Ensure fast, accurate, and friendly service across front counter, drive‑thru, and dining room operations.
- Monitor guest satisfaction metrics and implement improvements to elevate service.
Operational Excellence
- Manage daily FOH operations, including cash handling, line flow, and guest interactions.
- Maintain high standards for cleanliness, order accuracy, and speed of service.
Collaboration with Kitchen
- Partner with BOH leadership to ensure seamless food handoff and order accuracy.
- Communicate effectively between FOH and BOH teams to maximize guest satisfaction.
Shift & Staff Management
- Ensure FOH shifts are properly staffed and team members are equipped for peak service times.
- Quickly resolve service or staffing issues to keep operations running smoothly.
Performance & Efficiency
- Track key performance indicators such as order accuracy, speed of service, and guest feedback.
- Implement process improvements to increase efficiency and elevate the guest experience.
Training & Mentorship
- Train FOH team members in service standards, order accuracy, and guest care.
- Develop future FOH leaders through coaching and intentional growth opportunities.
Preferred Qualifications
- At least 1 year of proven leadership experience in hospitality, retail, or restaurant management
- Strong communication and interpersonal skills with a focus on guest care
- Experience leading a team in a high‑volume, fast‑paced environment
- Ability to manage cash handling, order systems, and guest feedback effectively
- Strong problem‑solving and multitasking abilities
- Physically able to stand for long periods and lead during peak shifts
Desired Skills
- Passion for hospitality and serving others
- Dependability, adaptability, and structure‑driven leadership
- Ability to inspire and motivate a team toward excellence
- Commitment to Chick-fil-A’s values and standards
Note: Most Chick-fil-A restaurants are independently franchised and operated. All employment decisions, content, and policies are set by the local Operator.
Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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