Relationship Manager, AVP

Job Description
Morgan Stanley at Work ("MSAW") is a division within Morgan Stanley Wealth Management, comprising E*Trade, Shareworks by Morgan Stanley, Marketing, Retirement Plan Solutions, and Financial Wellness. Our division offers in-depth knowledge and resources focused on providing a full range of solutions that help address various institutional and employee financial opportunities.

The Relationship Manager (RM) position is responsible for the equity compensation relationship within the Wealth Management Client Segments division. They are responsible for partnering with clients’ key administrative contacts (Directors and Managers of Stock Plan Administration teams). They must possess a strong working knowledge of equity compensation and relationship management. The RM is responsible for overall client satisfaction and will be instrumental in ensuring that the plan utilizes the various components of our offering to enhance the participant experience.

Service delivery within the corporate client expands beyond the primary administrative contacts to include individuals within human resources, benefits, compensation, and finance departments. A successful candidate must have excellent interpersonal skills, proven problem‑solving skills, strong knowledge of equity compensation and stock plans, and a focus on the challenges that face today’s administrators.

Primary Responsibilities

Collaborate with other teams to ensure all clients receive timely responses.

Deliver regular business reviews to share thought leadership, relevant enhancements, and detailed plan‑level analytics.

Maintain regular contact with clients to maintain a high level of personal interaction.

Monitor client satisfaction through internal benchmarks, surveys, and RM check‑ins.

Promote and share efficiencies and best practices to improve service and execution.

Align client requests and expectations with business needs and constraints while maintaining a positive relationship with client contacts.

Coordinate new projects with clients and internal teams.

Engage with various Morgan Stanley service support organizations to ensure strong execution of service delivery.

Communicate with internal business partners regarding plan events and key issues impacting the client.

Attend industry webcasts and Morgan Stanley‑promoted education forums, sharing relevant information with clients and colleagues.

Collaborate with colleagues professionally and respectfully.

Qualifications

Bachelor’s degree required along with 2–5 years of industry experience.

Strong understanding of the executive compensation and stock plan industries.

Excellent interpersonal and communication skills.

Some travel will be required.

Organizational skills to track and maintain multiple projects.

Ability to work under periods of extreme pressure with very tight time constraints.

Demonstrates the ability to build a clear case for complex or difficult decisions and effectively present recommendations to management.

Ability to identify issues and clearly articulate concerns, both verbally and in writing, enabling effective communication with internal and external stakeholders to drive resolution.

Comfortable running meetings and speaking to large groups.

Certified Equity Professional designation.

Appropriate securities licenses required (FINRA Series 7, and 63 or 66) or willingness to be obtained within 180 days of hire.

Strong working knowledge of MS Office products.

Benefits
Expected base pay rates for the role will be between $85,000 and $135,000 per year at the commencement of employment. Base pay will be determined on an individualized basis and is only part of the total compensation package, which may also include commission earnings, incentive compensation, discretionary bonuses, other short‑ and long‑term incentive packages, and other Morgan Stanley‑sponsored benefit programs.

Equal Opportunity Employment
Morgan Stanley is an equal‑opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). The firm ensures equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

#J-18808-Ljbffr