Customer Service Manager [IN-OFFICE]

Job Description
Customer Service Manager [IN-OFFICE] (26000421)

Organization
Public Safety

Agency Contact
Jennifer Pletcher, HCM Sr. Analyst - JPletcher@dps.ohio.gov

Work Location
Charles D Shipley Building, 1970 West Broad Street, Columbus 43223-1102

Primary Location
United States of America - OHIO - Franklin County - Columbus

Compensation
$29.34 per hour

Schedule
Full-time

Work Hours: 7:30 a.m. - 4:30 p.m.

Union
Exempt from Union

Primary Job Skill
Customer Service

Technical Skills
Management

Professional Skills
Customer Focus

Agency Overview
Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.

Position Description
Ohio Department of Public Safety – Bureau of Motor Vehicles/Field Operations/In-House Processing Unit

Report in Location: 1970 West Broad Street, Columbus, OH 43223

Work Hours: Monday - Friday 7:30 a.m. - 4:30 p.m.

Key Responsibilities

Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries && requests for information for variety of clients & supervise assigned staff.

Direct & coordinate all activities of the Bureau of Motor Vehicles (BMV), In-House Processing Unit, including all Covert issuances in the Field Operations Section.

Direct assistance & information services in response to complaints, inquiries, && requests for information from governmental agencies & businesses.

Act as a liaison between subordinate employees & the general public.

Develop procedures to facilitate training on In-House issuance, & accurate telephone service to clients in conjunction with Section Chief & Deputy Administrator.

Benefits
Perks of Working for the Ohio Department of Public Safety

Multiple pay increases over the first years of service

Free Parking

Free Gym Access & Walking Path

Daycare On-site

Cafeteria On-site

Why Work for the State of Ohio
We provide a variety of quality, competitive benefits to eligible full-time and part-time employees.

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems such as OPERS, STRS, SERS, and HPRS & Optional Deferred Compensation (Ohio Deferred Compensation)

Qualifications

12 months training or 12 months experience in departmental operations, programs, policies & procedures for assigned agency

12 months training or 12 months experience in federal & state laws regarding operation of assigned agency

1 course or 3 months experience in public relations

1 course or 3 months experience in applications of mathematical, analytical & or statistical methods used in formulating & solving problems or in decision making

1 course or 3 months experience in public speaking, speech or communication

6 months training or 6 months experience in supervisory principles/techniques

Or equivalent of Minimum Class Qualifications for Employment noted above

Background Check Information
ABC/BMI fingerprint check, and background check, may be required on all selected applicants.

ADA Statement
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace
The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana
on-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

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