Manager Customer Service

Manager Customer Service

The Customer Service Manager is responsible for managing the activities of the Customer Service team engaged in carrying out customer service activities.
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team:
Monitors service calls to observe Representatives demeanor, technical accuracy, and conformity to company policies
Conducts Representatives performance appraisals
Takes corrective action to adjust customer complaints
Answers questions about service
Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints
Invoicing for three buildings
Customer Service for three buildings
Other duties as required and assigned
What you need (requirements):
Bachelor's degree from a 4-year college or university preferred
Minimum 3 years customer service experience in a warehouse environment
Experience with management responsibilities
Experience using warehouse management systems and/or AS400 operating systems
PC literate with experience with Microsoft Outlook, Word and Excel
What you gain from joining our team:
Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
Access wages early with the Rain financial wellness app
Health, dental, and vision insurance after 30 days of employment
401k match
Paid maternity and parental leave
Access to career development, employee resource groups, and mentorship programs
Employee discounts
Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
Free financial wellness programs
Daycare discount program
Opportunities to volunteer and give back to your community.
+ more!
Join our Team!
Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
OR
Text DELIVER to 88300 to apply!
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.