Manager Customer Service

Customer Service Manager
The Customer Service Manager is responsible for managing the activities of the Customer Service team engaged in carrying out customer service activities.

Your role on the team:

Monitors service calls to observe Representatives demeanor, technical accuracy, and conformity to company policies

Conducts Representatives performance appraisals

Takes corrective action to adjust customer complaints

Answers questions about service

Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints

Invoicing for three buildings

Customer Service for three buildings

Other duties as required and assigned

What you need: (requirements)
Experience

Bachelor’s degree from a 4-year college or university preferred

Minimum 3 years customer service experience in a warehouse environment

Experience with management responsibilities

Experience using warehouse management systems and/or AS400 operating systems

PC literate with experience with Microsoft Outlook, Word and Excel

What you gain from joining our team:

Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!

Access wages early with the Rain financial wellness app

Health, dental, and vision insurance after 30 days of employment

401k match

Paid maternity and parental leave

Access to career development, employee resource groups, and mentorship programs

Employee discounts

Access to employee perks like fitness class discounts and free access to a relaxation and meditation app

Free financial wellness programs

Daycare discount program

Opportunities to volunteer and give back to your community.

+ more!

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