Manager Customer Service

The

Customer Service Manager

is responsible for managing the activities of the Customer Service team engaged in carrying out customer service activities.

Who We Are
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team

Monitors service calls to observe Representatives demeanor, technical accuracy, and conformity to company policies

Conducts Representatives performance appraisals

Takes corrective action to adjust customer complaints

Answers questions about service

Keys information into computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints

Invoicing for three buildings

Customer Service for three buildings

Other duties as required and assigned

What you need? (requirements)
Experience

Bachelor’s degree from a 4-year college or university preferred

Minimum 3 years customer service experience in a warehouse environment

Experience with management responsibilities

Experience using warehouse management systems and/or AS400 operating systems

PC literate with experience with Microsoft Outlook, Word and Excel

What you gain from joining our team

Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!

Access wages early with the Rain financial wellness app

Health, dental, and vision insurance after 30 days of employment

401k match

Paid maternity and parental leave

Access to career development, employee resource groups, and mentorship programs

Employee discounts

Access to employee perks like fitness class discounts and free access to a relaxation and meditation app

Free financial wellness programs

Daycare discount program

Opportunities to volunteer and give back to your community.

+ more!

Join our Team!

Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR

Text DELIVER to 88300 to apply!

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