Engagement Manager - Analytics & Insights (QSR / Restaurant Domain)

About the job Engagement Manager - Analytics & Insights (QSR / Restaurant Domain)

Lead Engagement Manager - Analytics & Insights (QSR / Restaurant Domain/Travel/Hospitality)

Location:

New York City, NY (2-3 days in office/week)
Experience:

7+ years
Domain Preference:

QSR / Restaurant / Food Services / Travel & Leisure / Hospitality

Role Overview

We are seeking a seasoned

Analytics & Insights Lead

with a strong consultative mindset and experience in the QSR/restaurant domain. This role is highly client-facing and requires the ability to assess enterprise performance frameworks, generate actionable insights, and partner with executive and functional leaders to drive data-informed decision-making.

Key Responsibilities
Lead end-to-end analytics and insights engagements for QSR/restaurant clients, with a focus on enterprise performance management and decision support
Conduct comprehensive

as-is assessments of existing enterprise KPIs

to evaluate relevance, effectiveness, and gaps
Partner with

executive leadership

to define critical metrics for enterprise-level oversight and collaborate with functional leaders to

cascade and operationalize KPIs

across the organization
Benchmark KPIs

against QSR/restaurant industry best practices and peer organizations to identify improvement opportunities
Define and implement a

standardized KPI hierarchy

spanning enterprise (executive) and functional domains such as Supply Chain, Finance, and Operations
Collaborate with client teams to identify

required data elements , assess

data availability and quality , and ensure KPI feasibility
Translate analytical findings into

clear, actionable insights

and strategic recommendations
Own client communication, including executive readouts, workshops, and ongoing stakeholder engagement
Develop and deliver crisp, impactful presentations for senior audiences
Collaborate with internal data engineering, BI, and data science teams to ensure high-quality delivery
Support pre-sales activities, including client interviews, solution shaping, and proposal development
Define, own, and drive the

analytics roadmap , aligning data initiatives with business priorities and ensuring a clear path from data to measurable business impact
Establish

standard data analytics practices , including governance, reporting standards, and insight generation frameworks, to ensure consistency, scalability, and quality across analytics deliverables

Required Qualifications
7+ years of experience in analytics, insights, BI, or consulting roles
Strong exposure to the QSR/restaurant or food services domain (preferred)
Proven ability to define and operationalize KPI frameworks at an enterprise level
Excellent communication and storytelling skills; comfortable presenting to senior leadership
Strong consultative approach with the ability to influence and advise stakeholders
Client-ready presence with experience leading executive discussions and interviews
Experience with analytics and visualization tools (e.g., Tableau, Power BI, Looker)