Program Manager

divh2Program Manager/h2pThe Program Manager is responsible for the daily operation of CareLink programs as well as the implementation of agency mission, values, and goals. Individuals working in this capacity are accountable for staff supervision, implementing quality rehabilitative programming and ensuring the health and welfare of up to, but no more than, 17 service participants. This position is part of the Management Team and works closely with CareLink administration to implement agency policies, procedures, and standards./ppSalary: $54,000 annually/ph3Essential Functions/h3ulliPlans the daily operation of the program./liliReports all relevant problems and changes to the appropriate CareLink administrative personnel./liliAssists staff in the planning, coordination, implementation of the day, evening, and/or weekend social and recreational activities for service participants./liliOversees referrals to the program./liliCoordinates and develops individual service plans designed to improve the social and self-care skills of service participants./liliPerforms other duties or special projects as required or as assigned./liliMonitors participant medications./liliOversees service participants special medication needs./liliOversees menu planning and food ordering on a weekly basis./liliEnsures coverage for each shift./liliWorks additional shifts when needed to ensure proper coverage./liliParticipates in the daily milieu of the program./liliDemonstrates respect for service participants, families, staff and agency principles./liliAssists staff in their duties when needed./liliDesigns and implements services to meet individual needs./liliTransports individuals as necessary/appropriate./liliAppropriately supervises all staff, students and volunteers./liliProvides leadership, example, instructions, suggestions, and discipline as appropriate./liliMonitors individual service records on a continual basis to ensure that all service documentation, plans, progress notes, outcome reports and other materials are current./liliProvides a thorough and timely orientation to each new employee in the program./liliPrepares staff assignments./liliParticipates in the development and training of employees to improve their work quality and job knowledge./liliAssesses, teaches, and supervises staff on an on-going basis regarding their work on individual service plans./liliPrepares and administer staff introductory and annual performance evaluations accurately, fairly and on time./liliConducts staff meetings on a regular basis./liliEnsures that program/site is in full compliance with all applicable regulations and standards./liliEnsures that program site is well maintained./liliCoordinates staff time-off, scheduling, hiring, and time-reporting with Business and Human Resources Departments./liliMonitors program expenditures according to budget./liliProcesses all necessary paperwork related to service participant program status, including admission and discharge information./liliMonitors and signs-off on all incident reports as needed./liliEnsures that all staff documentation is completed accurately and on time./liliHandles liaison responsibilities with appropriate entities./liliParticipates in on-call rotation./liliSubmits all administrative paperwork on time as required./liliContributes to Continuous Quality Improvement meetings./liliContributes to agency training schedule./liliParticipates actively in quality improvement efforts, including an emphasis upon individual and family satisfaction./liliPrepares monthly billing reports./liliPerforms other duties or special projects as required or as assigned./li/ulh3Other Functions/h3ulliAssist with employee relations counseling, unemployment, and exit interviewing./liliAttends and participates in regular supervision./liliResponds appropriately to emergency situations./liliPerforms job within framework of agency, site, and professional standards./liliParticipates in staff meetings and training programs./liliAttends and participates in agency events./liliAdheres to agency/site policies and procedures including HIPAA requirements./liliCooperates and coordinates with Regional Director on all operational issues./liliProjects a positive attitude and image to staff, participants, family members, and outside contacts./liliUses appropriate communication channels./liliCompletes assignments independently and within specified time frames./liliParticipates in achievement of agency goals, objectives and mission through psychosocial rehabilitation values and processes./liliDisplays motivation and interest in working creatively with people who have mental illness/disabilities./liliDemonstrates the ability to make sound judgements regarding the welfare of people served./liliDisplays ability to take direction./liliDemonstrates knowledge of basic principles and methods of clinical psychology and psychiatric rehabilitation./liliMaintains positive leadership role./liliMaintains professional demeanor./liliFollows agency dress code./liliAdheres to supervisors requests./liliCooperates with other staff and exhibit positive attitude toward position and agency./liliContributes to the growth and development of services./liliShows initiative and demonstrate good judgement./liliFollows instructions accurately and thoroughly./liliWorks as scheduled to assure coverage./liliPerforms job in a safe manner./liliReports/addresses safety concerns in a timely manner./li/ulh3Requirements/h3pstrongQualifications/strong/ppstrongRequired Education:/strong/pulliMasters degree or above from an accredited college or university and 1 year work experience working directly with persons with ID and/or autism, OR/liliBachelors degree from an accredited college or university and 2 years work experience working directly with persons with ID and/or autism./li/ulpstrongWork experience:/strong Minimum one (1) year supervisory experience required./ppstrongCertifications, Licenses, Registrations Required:/strong CPR certification preferred; Valid Drivers License/ppstrongKnowledge, Skills and Abilities/strong/pulliKnowledge of psychotropic medications, their uses and side effects required./liliComprehensive knowledge of methods of psychiatric rehabilitation required./liliAbility to work as a leader and provide training and supervision to staff required./liliMotivation, interest, and ability to work empathetically with people who have disabilities (intellectual/developmental, mental illness, physical, emotional, cognitive, etc.) required./liliKnowledge of Microsoft Office products./liliStrong collaborating skills, and an ability to work effectively both independently and as part of a team./liliComfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive./liliExcellent communication and interpersonal skills./liliAbility to multitask and be flexible with regard to workload and assignments./liliAbility to exercise judgment./liliAbility to make sound judgements regarding the health and welfare of service participants required./liliWillingness and ability to drive agency vehicle./liliWillingness and ability to handle on-call duties required./li/ul/div