Audio Visual Specialist I

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
We are seeking a skilled and customer-focused AV & Conference Room Support Technician to provide high-quality technical support for faculty, staff, and campus events. This role supports a wide range of audiovisual environments, including conference rooms, classrooms, lecture halls, and large-venue spaces. Our ideal candidate has strong interpersonal skills and the ability to work collaboratively with faculty, staff, and technical partners. Additionally, has the ability to manage multiple tasks, prioritize effectively, and respond quickly in high-stakes situations. Please note this position is 100% on campus.

Key Responsibilities
Provide on-site conference room support for faculty and staff meetings, including user training, troubleshooting, and hardware replacement.
Diagnose and resolve issues related to audio, video, switching, and control systems across conference rooms, classrooms, lecture halls, and other instructional spaces.
Deliver online conference support for Zoom, Microsoft Teams, and hybrid meeting environments.
Support classroom and large-venue AV systems, ensuring reliable operation for teaching and events.
Coordinate with clients, internal technical teams, contractors, and subcontractors to ensure smooth project execution and timely issue resolution.
Respond promptly to critical hardware and software issues, providing effective technical solutions and maintaining system uptime.
Maintain strong communication and customer-service skills to support a diverse community of users.
Broad technical knowledge of AV systems, conferencing platforms, and hardware troubleshooting.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION

Required

Education
High School or
Some College
Experience
4 years' experience in the audiovisual field.
JOB DUTIES

Performs audiovisual presentation support on campus and in remote locations. Interfaces computers with audiovisual systems.
Performs preventative maintenance and minor repair on audiovisual equipment. Performs troubleshooting on audiovisual and computer presentation systems.
Performs audiovisual recording of lectures and special events.
Maintains inventory of supplies and submits requests for ordering of supplies.
Completes service now work orders for assigned projects and submits completed work orders for processing.
Assist in small installation projects
Performs research into audiovisual technology and makes purchase recommendations.
Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.