Director, VIP Sports- Customer Experience

divh2Director Of Vip Customer Experience/h2pWere looking for a Director of VIP Customer Experience to serve as a key leader in development of the overall VIP program

leading from the front across people, players, and experiences./ppThis role goes beyond traditional operations

its the quarterback for our top teams. Youll be working with our best hosts and clientele to elevate performance, execution, and service. Youll operate at the intersection of player experience, team leadership, and operational development as we shape the future of the VIP Program. The role directly influences how we engage and grow our most important clients while building a high-performance culture across the VIP organization./ppIf you are someone who thrives in high-stakes environments, leads from the front, and wants to build something impactful

this is that opportunity./ppstrongDirectly Supervises:/strong Sports Sales Player Development

Senior Executive Team/ph2How You Will Create The Extraordinary/h2ulliPartner in the strategic vision for high-value business. Lead and develop our top team of hosts and clientele

work with the best and strive for excellence./liliOwn the design and execution of key, signature events from concept to delivery across multiple areas

sportsbook, casino, team partners and other stakeholders./liliAct as the direct leader for our Player Development and Senior Executive teams. Coaching, guiding and developing the team in daily operations./liliHandle unique and dynamic client situations with sound judgement and an emphasis on white-glove service. Step in to support or solve the team and guest issues directly, when needed./liliMaintain strong operational oversight

ensuring hosts execute within clear frameworks, controls, and expectations./liliPartner on KPIs, player segmentation, and performance tracking to drive measurable outcomes./liliIdentify friction points in workflows and implement practical solutions that improve speed, consistency, and effectiveness./liliIdentify talent gaps, coach individuals to higher levels, and help build the next generation of VIP leaders./liliContinuously refine how we engage top players, bringing creativity and discipline to maximize retention and growth./liliIdentify compliance risks and take actions necessary to eliminate or minimize risks./liliChampion within the organization a commitment to honesty, integrity, and responsible corporate behavior./li/ulh2What You Will Need/h2ulliProven leadership experience (3+ years) managing high-performing teams in hospitality, gaming, or high-touch service environments./liliStrong presence and communication skills

comfortable leading in the field, not just behind a desk./liliA player-first mindset with the ability to build trust and relationships at the highest levels./liliOperational discipline paired with executional instinct

you can both design systems and step in to deliver./liliExperience handling high-value clients, sensitive situations, and escalations with sound judgment./liliAbility to coach and develop senior talent while driving accountability and results./liliPassion for sports, gaming - understanding of player psychology, competitive landscape, and value drivers./liliExperience with events, partnerships, or experiential marketing is a strong plus./liliKnowledge of casino operations and/or traditional casino marketing is a plus, but not required./liliExcellent interpersonal, communication, problem solving, leadership and analytical skills required./liliMust be a proactive change agent with high personal standards./liliAbility to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business./li/ulpstrongCompetencies:/strong/pulliSales Excellence: Leveraging sales techniques to maximize team performance./liliPassion for Service: Internally motivated to graciously serve, delight and build guest loyalty; as well as lead a team to do the same./liliDrive: Harnessing energy and passion to excel./liliCustomer/Commercial/Market Awareness: Anticipating and listening to customer needs; looking outside our world./liliInfluence: Engaging, leading and motivating a team to succeed./liliProfessional Excellence: Applied functional/business knowledge; professionalism, composure, effectiveness./li/ulpstrongEducation And Experience:/strong/pulliBachelors degree in Marketing or Business preferred./liliProven ability to effectively collaborate as well as manage and motivate a sales workforce./liliStrong analytical skills. Ability to develop and communicate guest insight findings and recommendations, creating actionable strategies for sales functions./liliAbility to work independently and manage multiple initiatives and projects./li/ulpstrongAdditional Requirements:/strong/pulliMust have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc./liliMust be able to work in moderate to loud noise conditions./liliMust be able to make telephone calls for extended periods (minimum 40+ calls/day)./liliMust be able to lift up to 15 pounds./liliMust be able to tolerate areas containing secondhand smoke./liliMust be able to work for long periods of time, under fluorescent lighting./liliMust be able to work at a desk, for most of the day, in a seated position./liliMust be able to spend most of the day working off computer monitors and operating a keyboard./liliAlthough most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on ones feet for long periods of time, and/or walk for long distances./liliMust be able to travel as needed./li/ulpThe salary range for this position is $120,000.00 - $150,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid Flexible Time Off and paid company holidays./ph2About Us/h2pAt Caesars Digital, We Dont Just Play the Game

We Set the Standard./ppAs a proud part of Caesars Entertainment, the worlds premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence./ppWe believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers./ppFrom cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, were building something extraordinary. And we want you to be part of it./ppReady to make your mark on the Empire?/ppExplore our open roles and discover how you can help shape the future of gaming./ppJoin us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars./ph2Job Info/h2ulliJob Identification 83625/liliJob Category Call Center and Reservations/liliJob Schedule Full time/liliLocations 6385 Rainbow 8th Floor (On-site)/li/ul/div