Senior Vice President of Customer Success

Driving revenue growth and minimizing churn, the full-time salaried Senior Vice President of Customer Success will lead the post-sales organization remotely, focusing on strategic yield management and ensuring exceptional service quality for publishers.
Key Responsibilities

Own the strategy for upsell and cross-sell initiatives to maximize publisher earnings through Freestar's solutions
Establish operational standards to identify at-risk publishers and implement intervention plans to reduce churn
Direct the work of VPs and Directors, providing mentorship to enhance leadership capabilities across the department

Required Qualifications

7-10 years of experience in a senior executive leadership role, preferably in ad tech
Deep understanding of the programmatic advertising ecosystem, including header bidding and ad serving mechanics
Proven track record of developing yield optimization strategies that drive financial uplift for publishers
Experience managing a multi-tiered leadership team and scaling technical organizations
Ability to simplify complex technical concepts for non-technical stakeholders