Senior Vice President of Customer Success

Seeking a strategic and technical Senior Vice President of Customer Success, the full-time remote position will manage post-sales operations, focusing on driving revenue growth through yield management and product adoption while minimizing churn through exceptional service quality.
Key Responsibilities

Own the strategy for upsell and cross-sell initiatives to maximize publisher earnings
Establish operational standards to identify at-risk publishers and implement intervention plans to reduce churn
Direct the work of VPs and Directors, mentoring leadership capabilities across the department

Required Qualifications

7-10 years of experience in a senior executive leadership role, preferably in ad tech
Deep understanding of the programmatic advertising ecosystem, including header bidding and ad serving mechanics
Proven track record in developing yield optimization strategies that drive financial uplift
Experience managing a multi-tiered leadership team and scaling technical organizations
Ability to simplify complex technical concepts for non-technical stakeholders