Program Coordinator II (Ticket Operations Coordinator)

Program Coordinator II (Ticket Operations Coordinator)
Rutgers University, The State University of New Jersey is seeking a Program Coordinator II (Ticket Operations Coordinator) for the Athletics Ticket Office in the Rutgers Division of Intercollegiate Athletics. This role reports to the Assistant Athletic Director, Ticket Operations and is a full‑time, on‑site position.

Responsibilities

Assist in the overall administration of Ticket Operations, including daily management of the Paciolan ticketing system (build events, create and maintain eVenue online sales platform, build renewal applications, and provide reporting as needed).
Supporting the email marketing communications for the Marketing and Communications department.

Serve as the primary ticket office liaison for Wrestling, Men’s Lacrosse, and outside events as assigned.

Develop, maintain and analyze ticket sales, attendance, and revenue reports.

Required Qualifications

Bachelor’s Degree, preferably in Business Administration, Marketing, Sport Management, or an equivalent combination of education and/or experience.

FLSA: Nonexempt.

Good understanding of ticketing systems such as Paciolan, Microsoft Excel, and Microsoft Office Suite.

Strong analytical, organizational, and communication skills.

Preferred Qualifications

1–2 years of ticket office experience.

Knowledge of Salesforce CRM and other ticketing platforms.

Proficiency with reporting tools and ability to interpret data and communicate findings clearly.

Experience with Adobe Campaign and Eloqua.

Benefits

Medical, prescription drug, and dental coverage.

Paid vacation, holidays, and various leave programs.

Competitive retirement benefits, including defined contribution plans and voluntary tax‑deferred savings options.

Employee and dependent educational benefits (when applicable).

Life insurance coverage.

Employee discount programs.

Other Information
Salary range: $52,602.48 – $76,975.48.

Working arrangement: fully on‑site.

Posting number: 26ST1237.

Posting open date: 06/12/2026.

Equal Employment Opportunity
Rutgers University is an equal opportunity employer. We provide equal employment opportunity to all employees and applicants regardless of race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, sexual orientation, genetic information, or any other category protected by law. For additional information please see the Non‑Discrimination Statement at http://uhr.rutgers.edu
on-discrimination-statement.

Supplemental Questions

* Do you have a Bachelor’s Degree, or an equivalent combination of education and/or experience?
Yes

No

* Are you currently a member of URA‑AFT?
Yes

No

Required Documents

Resume/CV

Affirmation of Association with a Prospective Student‑Athlete Form

Optional Documents

Cover Letter/Letter of Application

List of Professional References (contact info)

Contact Information
For questions about accommodations or technical assistance with the application process, please contact the ROCS Help Desk at 848‑932‑4444 or ROCS@hr.rutgers.edu. For disability access assistance, call 732‑745‑7378 or email OneSource@Rutgers.edu.

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