Program Coordinator II (Ticket Operations Coordinator)

Program Coordinator II (Ticket Operations Coordinator)
Position within Athletics Ticket Office, reporting to Assistant Athletic Director, Ticket Operations.

Responsibilities
Assist with overall administration of Ticket Operations including daily management of the Paciolan ticketing system (build events, create & maintain eVenue online sales platform, build renewal applications and provide reporting).
Serve as primary ticket office liaison for Wrestling, Men's Lacrosse and outside events as assigned.
Develop, maintain and analyze ticket sales, attendance and revenue reports.
Support the Marketing and Communications department with email marketing communications.

Benefits
Medical, prescription drug, and dental coverage
Paid vacation, holidays, and various leave programs
Competitive retirement benefits, defined contribution plans and voluntary tax‑deferred savings options
Employee and dependent educational benefits (when applicable)
Life insurance coverage
Employee discount programs

Position Status
Full Time. Standard Hours: 37.50. Work Arrangement: fully on‑site.

Union
URA‑AFT Administrative.

Payroll Designation
PeopleSoft.

Terms of Appointment
Staff – 12 month.

Minimum Education and Experience
Bachelor's Degree, preferably in Business Administration, Marketing or Sport Management, or an equivalent combination of education and experience.

Preferred Qualifications
1-2 years of ticket office experience.
Knowledge of Paciolan or other ticketing platforms and Salesforce CRM.
Proficiency in Microsoft Excel and other reporting tools.
Strong analytical and organizational skills.
Ability to interpret data and communicate findings clearly.
Strong attention to detail and problem‑solving abilities.

Equipment Utilized
Microsoft Office Suite
Paciolan (Ticketing System)
Salesforce CRM
Adobe Campaign & Eloqua

Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu
on-discrimination-statement

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