Renewals Manager

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.

Job Summary
The Renewals Manager is responsible for supporting all aspects of the renewal process, from creating quotes and negotiating contracts to ensuring the customer has the right product mix for success. You will work closely with internal stakeholders across the Sales and Customer Success teams to ensure customer renewal goals are met and that contracts are accurate. In this role, you will work with cross-functional resources to minimize churn and increase net revenue retention.

Qualifications & Experience

Key Responsibilities:

Renewal Ownership:

Own renewal opportunities from quote to close.

Quote & Order Management:

Create quotes, manage orders, and report invoice requirements to Accounting.

Negotiation:

Negotiate uplift and pricing changes.

Contract Compliance:

Work with legal to ensure that contract terms are up to date and ensure that no contract has expired.

Cross-functional Collaboration:

Collaborate with other departments to develop success strategies as required.

Expansion Identification:

Work with the account executive to identify opportunities to expand Copado’s footprint with the customer.

This job is for you if:

You have a minimum of 3 years of experience in Sales or Renewals with a SaaS product

You have exceptional verbal and written communication skills

You have exceptional negotiation skills and attention to detail

You are highly organized, take initiative, require little direction, and have a positive attitude

You are energetic and enjoy working in a fast-paced global environment

You love working in an agile environment and continuously strive for improvement

Want to be part of the growth of an early-stage organization

Copado offers a comprehensive benefits package, which includes:

Competitive salary and performance-based bonuses.

Comprehensive health, dental, and vision insurance.

401(k) Pla

Paid Time Off

Wellness Perks

Copado is an Equal Employment Opportunity and Affimitive Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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