Renewals Manager

Hearst Health · Carmel, IN, USA · 4 days ago

The mission of Hearst Health is to help guide the most important care moments by delivering vital information into the hands of everyone who touches a person’s health journey. Care guidance from Hearst Health reaches most people in the U.S. The Hearst Health network includes FDB (First Databank), Zynx Health, MCG, Homecare Homebase and MHK (formerly MedHOK). Hearst also holds a minority interest in the precision medicine and oncology analytics company M2Gen.

Job type:: Contract

Renewals ManagerFirst Databank (FDB) is currently seeking a Renewals Manager who owns the end-to-end renewal lifecycle for assigned customer accounts to maximize recurring revenue retention, minimize churn risk, and ensure contractual compliance. This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth.The Renewals Manager is accountable for renewal strategy execution, contract administration, pricing adherence, risk identification, and operational process improvement. Success in this role is measured through retention outcomes, renewal velocity, forecast accuracy, and customer engagement effectiveness.AI-enabled workflow automation, renewal analytics, and contract intelligence tools are embedded into this role to improve efficiency, reduce manual work, and strengthen renewal decision-making.The position will be based out of the Carmel, IN office and follows a hybrid work model, with an expectation to work onsite at least three days per week.Responsibilities:Manage a portfolio of customer renewals across multiple contract types and segments.Drive proactive renewal engagement beginning 90180 days prior to contract expiration.Coordinate renewal timelines, approvals, pricing validation, and execution activities.Ensure all contracts are renewed, amended, or terminated in accordance with company policies and compliance standards.Maintain renewal documentation accuracy within CRM and contract management systems.Achieve assigned gross and net revenue retention targets.Identify renewal risk indicators and escalate high-risk accounts with mitigation recommendations.Maintain accurate renewal forecasts, including close probability, timing, and revenue impact.Analyze renewal trends, customer usage patterns, and pricing opportunities to improve retention outcomes.Partner with Customer Success and Account Management teams to align renewal strategy with customer health and adoption.Collaborate with Legal and Finance on non-standard contract terms, invoicing, and pricing approvals.Support Sales teams with expansion opportunities identified during renewal discussions.Work with Revenue Operations to improve renewal workflows, reporting, and automation.Utilize AI-enabled tools for renewal forecasting, contract summarization, risk identification, and workflow prioritization.Validate AI-generated contract insights for accuracy and business applicability.Identify repetitive renewal activities appropriate for automation.Support adoption of AI-assisted operational processes across renewal workflows.Required Skills:Renewal Strategy ExecutionRevenue Retention ManagementContract AdministrationForecast AccuracyCross-Functional CollaborationCustomer CommunicationOperational Process ImprovementData Analysis & ReportingRisk Identification & EscalationAI-Assisted Workflow ManagementRequired Experience:Experience supporting enterprise or mid-market customer renewals.Familiarity with recurring revenue metrics including ARR, GRR, and NRR.Experience working in regulated healthcare, clinical data, or healthcare SaaS environments.Exposure to AI-assisted workflow tools, contract analytics platforms, or revenue intelligence software.Knowledge of subscription pricing and escalation frameworks.