School Relationship Manager

Position:

School Relationship Manager

- Farmington Hills, MI

Schedule: Monday‑Friday 9am‑5pm

Job Overview
The nation’s largest in‑school dental program is seeking a School Relationship Manager to facilitate and expand dental services for children who may otherwise lack access to care.

Scope of Responsibilities
Develops and sustains close working relationships with school contacts to drive participation, ensure successful dental visits, and expand services to children in need.

Reporting Relationships
Reports to the Director of Operations and partners with the Dental Team Manager.

Essential Functions

Works as a team with the Dental Team Manager to ensure successful visits and meet state performance goals.

Serves as the key liaison between the school and the dental team.

Operational Relationship Management Responsibilities

Primary point of contact for all school interactions pre‑visit and post‑visit.

Build and maintain strong relationships with contacts in schools (e.g., nurse, receptionist).

Maintain frequent communication and customer‑service excellence (handle inquiries/issues from the school and ensure they are satisfactorily resolved).

Monitor form receipt and encourage participation, identifying issues with patient count for upcoming visits.

Deploy Oral Health Educators to improve form return where applicable.

Coordinate automated patient/parent communications (PA announcements, robo calls, emails/texts, online links, etc.).

Manage and compile visit lists and patient information for the school contacts and dental team.

Coordinate visit logistics with the school contact, ensuring dental teams have appropriate information on visit dates.

Maintain full schedule and make adjustments as needed based on participation/capacity.

Schedule current and future visits.

Review feedback from school contacts and elevate as appropriate.

Maintain and update database.

Jointly accountable for school performance with Dental Team Manager.

Skills and Experience

Minimum 2 years’ experience in customer service.

College degree preferred, not required.

Benefits

Evenings, weekends and summers off.

Excellent benefit packages.

Full‑time positions.

Competitive compensation.

General Working Conditions
Position involves sitting for long periods at a computer, communicating effectively with others, and using office equipment. Requires reviewing detailed documents, processing data, reading computer screens, occasional lifting up to 15 lbs, and working in a moderate noise environment.

Equal Opportunity
Smile America Partners is an Equal Opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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