School Relationship Manager

Overview
Smile America Partners ....The Nation’s Largest In-School Dental Program

Company Name:

Smile America Partners

Position:

School Relationship Manager, Farmington Hills, MI

Schedule:

Monday-Friday: 9am-5pm

Job Overview:

The nation’s largest in‑school dental program is looking for a

School Relationship Manager

to facilitate in providing dental services to children who may not otherwise receive dental care. For over 20 years, Smile America Partners has been changing lives, one small smile at a time. We need your help to reach many more children in need.

Scope of Responsibilities

Develop and sustain close working relationship with the school contacts to help drive participation, ensure successful dental visits, and expand our services to children in need.

Reporting Relationships

The School Relationship Manager (SRM) reports to the Director of Operations and forms a partnership with the Dental Team Manager, thereby establishing joint accountability for state performance.

Essential Functions

Works as a team with the Dental Team Manager to ensure successful visits and meet goals for state performance

Serves as the key liaison between the school and the dental team

Operational Relationship Management Responsibilities

Serving as primary point of contact for all school interactions pre‑visit and post‑visit

Build and maintain strong relationships with contacts in schools (i.e., nurse, receptionist)

Maintain frequent communication and customer service excellence (i.e. handle inquiries/issues from the school and ensure they are satisfactorily resolved)

Monitor form receipt and encourage participation, identifying when there are issues with patient count for upcoming visits

Deploy Oral Health Educators to improve form return where applicable

Coordinate needs for automated patient/parent communications (e.g. PA announcements, robo calls, emails/texts, online links, etc.)

Manage and compile visit lists and patient information for the school contacts and dental team

Coordinate visit logistics with the school contact, ensuring dental teams have appropriate information on visit dates

Maintain full schedule and make adjustments as needed based on participation/capacity

Schedule current and future visits

Review feedback from school contacts and elevate as appropriate

Maintain and update database

Jointly accountable for school performance with Dental Team Manager

Skills and Experience

Minimum 2 years’ experience in customer service

College degree preferred, not required

Benefits

Evenings, weekends and summers off!

Excellent benefit packages

Full‑time positions

Competitive compensation

General Working Conditions
This position entails sitting for long periods of time at a computer. While performing duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files and other office equipment as deemed necessary. This position requires the ability to review detailed documents, processing data entry, and read computer screens simultaneously. The employee will occasionally lift and/or move up to 15 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate.

Smile America Partners is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

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