Sr Customer Solutions Manager, Strategic Accounts

Description
We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts organization. In this highly visible role you will guide AWS customers along their multi‑year journey to the cloud, ensuring that all AWS teams work together effectively to deliver outcomes. Our team helps large enterprise customers enable digital transformation, meeting them where they are in their cloud journey and working backwards from industry‑specific needs to transform their business and the entire industry.

As a CSM you will partner with customers, leveraging experience with large‑scale agentic AI and cloud transformations to shepherd them through the stages of AWS adoption. You will interface with customer and AWS leadership, drive collaboration across core account groups, support major workload migrations and modernizations, and translate strategic initiatives in the account plan into executable actions.

Key Job Responsibilities

Establish a deep understanding of the customer’s business vision, culture, and processes, and relate AWS services to their strategy.

Accelerate AWS adoption through delivery and execution, driving measurable business outcomes.

Identify and align on strategic opportunities, such as large‑scale workload migrations, GenAI/Agentic use cases, digital innovation, high‑performance computing, product innovation, and business agility.

Serve as the customer’s cloud journey coach, advocating for customer needs within AWS leadership, product, and engineering teams.

Implement governance structures to effectively govern the partnership with the customer and their adoption of AWS.

Travel
This position requires 15% – 30% travel across the calendar year to the customer.

Basic Qualifications

Bachelor’s degree in science, technology, engineering, math, business or equivalent.

10+ years of experience in customer‑facing technology roles (solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy).

5+ years of experience engaging with executive/senior customer stakeholders (Director+ level), driving business outcomes through technology adoption.

3+ years of hands‑on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization.

Preferred Qualifications

Experience advising C‑suite or executive stakeholders on cloud strategy, digital transformation, or Gen AI/Agentic strategy.

Familiarity with Generative AI / Agentic AI concepts and ability to facilitate strategic conversations on use cases, adoption frameworks, and business impact.

Experience managing a portfolio of complex, high‑value workloads across industry verticals.

Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/Gen AI/Agentic.

Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes such as revenue growth, workload expansion, and executive sponsorship.

Excellent written and verbal communication skills, with the ability to translate complex technical concepts into executive‑level narratives.

AWS certifications (e.g., Solutions Architect Associate, Certified AI Practitioner, Machine Learning, or equivalent) or demonstrated equivalent technical depth.

Equal Opportunity and Fair Chance
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: We will consider qualified applicants with arrest and conviction records under the Los Angeles County Fair Chance Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

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