Sr Customer Solutions Manager, Strategic Accounts

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts organization. In this highly visible role you will guide AWS customers along their multi‑year journey to the cloud, ensuring that all AWS teams work together efficiently to deliver outcomes for the customer. You will be a critical partner, leveraging your experience with large‑scale agentic AI and cloud transformations to shepherd customers through their AWS adoption stages, including operational, educational, and governance aspects.

Key Job Responsibilities

Accelerate AWS Adoption through delivery and execution of cloud initiatives.

Identify and align on strategic opportunities with the account team, working backwards from the customer to pursue cloud opportunities such as large‑scale workload migrations, modernizations, GenAI/Agentic, data and analytics, and digital innovation.

Serve as the customer’s cloud journey coach and business‑centric advocate within AWS, evangelizing customer needs to leadership, product, and engineering teams.

Implement governance structures to effectively govern both the partnership with the customer and the customer’s AWS adoption.

Manage cadence by leading reporting and tracking functions, facilitating education plans, road‑mapping to business outcome alignments, executive briefing sessions, and technical customer engagements.

Complete 15% – 30% travel throughout the calendar year to customer sites.

Basic Qualifications

Bachelor’s degree in science, technology, engineering, math, business, or equivalent.

10+ years of experience in customer‑facing technology roles (solutions architecture, technical account management, customer success, technology consulting, or enterprise technology strategy).

5+ years of experience engaging with executive or senior customer stakeholders (Director+ level) and driving business outcomes through technology adoption.

3+ years of hands‑on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization.

Preferred Qualifications

Experience advising C‑suite or executives on cloud strategy, digital transformation, or GenAI/Agentic strategy.

Familiarity with Generative AI / Agentic AI concepts and ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact.

Experience managing a portfolio of complex, high‑value workloads across industry verticals.

Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/Gen AI/Agentic.

Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes such as revenue growth, workload expansion, and executive sponsorship.

Excellent written and verbal communication skills with the ability to translate complex technical concepts into executive‑level narratives.

AWS certifications (e.g., Solutions Architect Associate, Certified AI Practitioner, Machine Learning) or demonstrated equivalent technical depth.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: The duties for this position include, but are not limited to, working safely and cooperatively with other employees, supervisors, and staff; communicating effectively and respectfully; adhering to all applicable laws; and demonstrating sound judgment and professionalism. Criminal history may relate to some of the material job duties, and the company will consider qualified applicants with arrest and conviction records in accordance with the Los Angeles County Fair Chance Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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