Marketing & Volunteer Coordinator/FMM

Overview
The Florida Maritime Museum (FMM) preserves and shares Florida’s maritime heritage through collections, programming, and public engagement. The Marketing & Volunteer Coordinator is a full‑time, non‑supervisory position reporting to the Supervisor of the Florida Maritime Museum. The coordinator serves as the first point‑of‑contact for visitors, manages the gift shop, coordinates volunteer recruitment and retention, promotes museum programs via social media and other channels, and assists with exhibit development and public programming.

Minimum Qualifications

High school diploma or GED

Professional oral and written communication skills (English; Spanish preferred)

At least one year of recent experience demonstrating acute attention to detail and data maintenance in an automated systems environment

Computer literacy, including proficiency in the Microsoft Windows Suite

Basic mathematical aptitude and filing skills

Experience in cash handling and issuing receipts

Purchasing, invoicing, and inventory experience

Working knowledge of current marketing principles and proficient use of social media

Proficiency in web and graphic design

Proficiency in promotional photography, audio/video recording and editing

Demonstrated ability to work effectively with volunteers

Operating general office equipment

Valid Florida driver’s license

Regular and reliable attendance, including weekends and occasional evenings

Essential Functions

Coordinate and attend to all aspects of visitor experience, including greeting visitors and answering phone calls

Communicate museum information, visitor rules, and current programs to visitors and callers

Direct callers and visitors to appropriate staff and take messages as needed

Provide excellent customer service in person, over email, and by phone

Monitor social media accounts and enforce organizational policy

Seek outreach opportunities and coordinate participation, including on‑site presence when needed

Manage and operate the museum gift shop, conduct retail sales, track and report sales, and manage cash control and daily deposits

Order, stock, price, and track gift shop inventory relevant to the museum’s mission

Enforce museum policies in a friendly manner

Manage multiple projects simultaneously while meeting deadlines

Recruit, train, retain, track, and report volunteer hours and coordinate volunteer appreciation activities

Assist with general administrative duties such as setting up meetings, recording visitation data, digitizing files, and sorting mail

Collaborate with staff to create, implement, and evaluate museum activities

Assist with facility operations, including emergency preparedness, grounds maintenance, and custodial duties

Collaborate with the Curator on exhibit design and installation and assist with moving artifacts

Assist with planning, scheduling, and evaluating public programming, including workshops, classes, festivals, lectures, and exhibit openings both onsite and offsite

Plan, schedule, and orchestrate all group tours

Develop, implement, and/or maintain museum branding in coordination with the Supervisor

Market and promote the historic site through social media, website maintenance, flyer creation and distribution, and posting events to online calendars

Essential Mental and Physical Functions

Think critically, read, understand, and act on detailed and complex information

Maintain confidentiality of information learned or acquired as part of the position

Hear ordinary conversation and office sounds

Communicate verbally in person and on the phone

Write by hand and on PC

Sit for prolonged periods

Stand for prolonged periods

Perform repetitive hand motions

Bend, squat, or kneel as needed

Lift 25 lbs and push or pull 40 lbs

Employment Information
This is a full‑time, non‑supervisory position. The coordinator must be available for occasional evenings and weekends as needed.

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