Marketing & Volunteer Coordinator/FMM

The mission of the Florida Maritime Museum (FMM) is to preserve and share Florida’s maritime heritage. Established in the heart of the regional, commercial fishing industry, FMM tells a number of stories pertinent to all aspects of Florida’s maritime history through photographs, boat models, tools and other historically significant materials and relevant programming. As the first point-of-contact for the general public, the Marketing & Volunteer Coordinator plays a critical role in making the museum welcoming and engaging to both tourists and locals alike. The Marketing & Volunteer Coordinator position is a full-time, non-supervisory position reporting to the Supervisor of the Florida Maritime Museum.

Qualifications

High school diploma or GED

Professional oral and written communication skills (both in English and in Spanish preferred)

One year of recent and relevant experience that demonstrates the ability to apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment

Computer literacy which includes, but is not limited to, proficiency in Microsoft Windows Suite

Basic mathematical aptitude, as well as alpha and numeric filing skills required

Some experience in cash handling and issuing receipts

Some purchasing, invoicing, and inventory experience

Working knowledge of current marketing principles and proficient in use of social media

Proficient in web and graphic design

Proficient in promotional photography, audio/video recording & editing

Demonstrated ability to work effectively with volunteers

Must be able to operate general office equipment

Must possess a valid Florida driver’s license

Regular and reliable attendance is an essential function of this job, including weekends and occasional evenings

Core Values
Service to All
Integrity
Respect
Communication
Ownership
Teamwork
Development
It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Responsibilities

Coordinates and attends to all aspects of visitor experience, including serving as the first point-of-contact for visitors and answering phone calls

Works effectively on a small team; open to learning, able to take constructive feedback and takes responsibility for their own actions, work, and opinions

Communicates to visitors a range of general museum information such as visitor rules, where to find things in the buildings, and up-to-date information on current museum programs, events, and exhibits

Directs callers and inquiring visitors to appropriate sources and staff within the museum and takes messages when the appropriate staff member is not available to answer those questions

Provides excellent customer service to all in person, in email, and over the phone; is approachable, helpful, and personable; answers questions knowledgeably and with patience

Monitors social media accounts and applies current organizational policy

Seeks outreach opportunities and coordinates participation, including being on site when needed

Is flexible and maintains the ability to cope with quickly changing priorities

Manages and operates the museum gift shop

Conducts retail sales in the gift shop. Tracks and reports sales to the Supervisor as required by museum protocols and internal accounting controls.

Manages cash control and daily deposits with accuracy, including both gift shop revenue and cash donations

Orders, stocks, prices and tracks gift shop inventory that is relevant to the museum’s mission and vision

Enforces museum policies in a firm but friendly manner

Ability to manage multiple projects simultaneously and well while meeting deadlines

Responsible for all aspects of volunteer recruitment, training, and retention

Responsible for tracking and reporting volunteer hours

Coordinates volunteer appreciation

Follows Clerk’s volunteer policies and procedures

Assists with general administrative duties, including but not limited to setting up for meetings, recording and entering visitation data, digitizing files, and sorting and distributing mail to appropriate staff

Along with other staff, create, implement, and evaluate museum activities

Assists management with other related duties as assigned

Assists with all operations of facility, including emergency preparedness, grounds/garden maintenance, and ongoing custodial duties

Collaborates with Curator on exhibit design and installation

Assists with moving artifacts

Assists with planning, scheduling, orchestrating and evaluating all public programming, including but not limited to workshops, classes, festivals, lectures and exhibit openings both onsite and offsite

Plans, schedules and orchestrates all group tours

Develops, implements, and/or maintains branding in coordination with the Supervisor

Markets and promotes the historic site through social media, website maintenance, the creation and distribution of flyers, posting events to online calendars, etc.

ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS

Thinking critically, defined as reading, understanding, and taking appropriate action on detailed and complex information

Maintaining confidentiality of information learned or acquired as part of the position which, if disclosed, might have adverse internal effect or objectionable outside results

Ability to hear ordinary conversation and office sounds

Verbal communication in person and on the phone

Written communication by hand and on PC

Sitting for prolonged periods of time

Standing for prolonged periods of time

Repetitive actions/motion of one or both hands

Ability to bend/squat/kneel

Ability to lift 25 lbs and push/pull 40 lbs

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