Parent Relationship Manager

Overview

Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, business‑minded individual to lead our team as General Manager. This role requires a management and operations background, a passion for dogs, and the ability to deliver and train others to maintain top customer service and a great environment for the dogs in our care.
What we offer

Always bring your dog to work day!
Education in basic dog obedience and training
Fun, dynamic team culture with more than 60 locations
Additional certification program training
Competitive bonuses with some flexibility in scheduling
Learn skills related to sales, customer service and teamwork
Core Competencies

Percentage of leads converted to Meet & Greet visits
Percentage of Meet & Greet visits converted to sales
Retention of and frequency of daycare visits
Assist in increasing customer satisfaction ratings
Always strive to up-sell!
Consistent and timely attendance
Website monitoring
Manage web inquiries
Qualifications

Must love dogs
Sales and customer service experience
Ability to work flexible hours
Ability to work cohesively with others in a fun, fast‑paced environment
Strong customer service skills
Able to work within a structure, but to think and act flexibly when needed
Personal Characteristics

Proactive, results‑focused, self‑started, anticipating
Quick thinker
Emotionally intelligent
Just‑do‑it focus
Fun‑loving
Rapport builder
Active listener
Sales Initiatives

Convert lead calls to Meet & Greet visits
Schedule tours / Meet & Greet visits
Conduct follow‑up calls with leads that did not schedule
Deliver written performance reviews and give employees positive acknowledgement when due
Express Dogtopia‑isms in actions to pet parents
Enter completed registration forms – review for completeness
Assist in creating staff schedules and help monitor daily schedules
Maintain optimum staffing and development with all employees, handling callouts accordingly
Lead by example by coaching all on contributing to a positive team‑oriented culture
Help coach the team on Dogtopia‑isms
Dogtopia‑isms

We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like it’s the most exciting day ever!
Customer Service and Presentation

Practice the 3 Ss (smile, story and satisfaction)
Always find new ways to improve the Meet & Greet tour scripts
Conduct walk‑in and scheduled tours of the facility
Complete pet parent’s new client forms
Be knowledgeable on pricing and services
Respond to web inquiries as soon as possible but within one business day
Answer all questions / concerns / complaints with urgency and care
Assist with customer check‑in and check‑out
Assist with appointment setups
Strive for high customer review ratings!
Enjoy your team! Grow your team! And PLAY to your fullest potential
PPRM PI and Habits

Persuader

– a risk‑taking, socially poised and motivating team builder.
Captain

– a problem‑solver who likes change and innovation while controlling the big picture.
Maverick

– an innovative, “outside the box” thinker, who is undaunted by failure.
Will Be

Intense
Restless
Driving
Will Need

Variety
Opportunities to work at a faster-than‑average pace
Mobility
Will Like Hearing

Lead the conversation
Explore new frontiers
See your ideas in action
Flexible work environment
Noteworthy Behaviors

Quick to connect
Fluent
Fast‑talking
Lively
Enthusiastic
Extraverted
Outgoing
Uninhibited expression of friendliness
Poised
Summary

The focus of this job is making connections with people, motivating and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this job. The work involves driving toward results by enrolling the commitment and buy‑in of others. While the job requires strong initiative and self‑direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision‑making processes. Knowledge and skill in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential. The job requires a high degree of “selling,” whether of ideas and policies within the organization, or products or services in the marketplace. The job environment is fast‑paced and results oriented. While there is urgency to goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary. Initiating projects and processes beyond established organization practices will often require training and development of others, and enlisting their support by using a “selling” rather “telling” communication style. A self‑confident, extroverted style that can enliven, engage and positively impact individuals and groups is essential. The job has variety of tasks and is dynamic and changing. Because goals and desired results can quickly change, the job requires regularly meeting and pro‑actively establishing relationships with new groups. The ability to understand, quickly react and motivate others to adapt to the changing organization environment is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer.
Job Characteristics

Variety of activities
Multiple projects occurring simultaneously
Multi‑tasking
Sense of urgency for goal achievement
Fast‑paced environment
People/relationships focus
Team building: inspire, motivate others, and engage their commitment
Involve others in decision‑making process
Cooperative, collaborative decision‑making
Must assume responsibility for risk
Extroverted, warm, enthusiastic, empathetic
Stimulating communicator
Persuasive “selling” style
Collaborative approach
Leadership based on ability to motivate others
Strong commitment to results
Delegate authority readily
Location

Dogtopia of Sacramento – Nimbus Winery. As much as we’d like to spend all day with our dogs, it’s not always possible. Dogtopia of Sacramento – Nimbus Winery is your one‑stop shop when you are looking for a safe and fun place to leave your pup when you can’t be with them. We are the premier destination for dog daycare, boarding and spa services. Our mission is to make sure your four‑legged family members have a fun time when they stay at our fully equipped, spacious facility.

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