Sales Coordinator (West Territory)

Job Description
Job Title:

Sales Coordinator (West Territory)
Location:

Elk Grove Village, IL
Type:

Regular, full-time
Hours:

Mon – Fri, 40 hours, daily hours TBD
Department:

Commercial Operations – Sales Administration
Reports To:

Sales Administration Direct-Channel Supervisor

Position Overview
We are an industrial equipment sales and service company serving customers across North, Central, and South America. We are seeking a detail-oriented and proactive Sales Coordinator to support our sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments.

This role requires strong organizational skills and a customer-first mindset. The ideal candidate thrives in a fast-paced, business environment and is comfortable managing multiple priorities.

Key Responsibilities
Sales Support & Coordination

Provide day-to-day administrative and operational support to the Americas sales team

Prepare and process customer quotations, sales orders, and contracts. Track quotations to ensure orders are received and processed.

Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors

Track order status and proactively communicate updates to customers and sales representatives

Customer Relationship Management

Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation

Maintain accurate customer records in CRM and ERP systems

Assist in resolving customer issues, including shipment discrepancies and billing questions

Cross-Functional Collaboration

Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules

This position will work cross-functionally with most internal groups of the company, including Sales, Operations, Business, Accounting, Technical Service, and Import/Export

Documentation & Compliance

Prepare export documentation, including commercial invoices, packing lists, and certificates of origin

Ensure compliance with international trade regulations and company policies

Maintain organized records of sales transactions and customer communications

Prepare import/export documentation as needed for international trade

Reporting & Analysis

Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics

Analyze sales data to identify trends and support strategic decision-making

Assist in preparing presentations for internal and external stakeholders

Qualifications
Required

Bachelor’s degree in Business Administration or related field

2–5 years of experience in sales coordination, customer service, or administrative support

Experience working with SAP is preferred. Salesforce experience a plus.

Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)

Detail oriented with excellent organizational and multitasking skills

Strong written and verbal communication skills

Key Competencies

Attention to detail and accuracy

Time management and prioritization

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