Sales Coordinator (West Territory)

Sales Coordinator (West Territory)

Location: Elk Grove Village, IL Type: Regular, full-time Hours: Mon – Fri, 40 hours, daily hours TBD Department: Commercial Operations – Sales Administration Reports To: Sales Administration Direct-Channel Supervisor
Position Overview
We are an industrial equipment sales and service company serving customers across North, Central, and South America. We are seeking a detail-oriented and proactive Sales Coordinator to support our sales team, streamline order processing, and ensure seamless communication between customers, vendors, and internal departments.
This role requires strong organizational skills and a customer-first mindset. The ideal candidate thrives in a fast-paced, business environment and is comfortable managing multiple priorities.
Key Responsibilities
Provide day-to-day administrative and operational support to the Americas sales team
Prepare and process customer quotations, sales orders, and contracts. Track quotations to ensure orders are received and processed.
Coordinate order fulfillment with production and warehouse teams and with 3rd party vendors
Track order status and proactively communicate updates to customers and sales representatives
Serve as a primary point of contact for customer inquiries regarding orders, delivery timelines, and documentation
Maintain accurate customer records in CRM and ERP systems
Assist in resolving customer issues, including shipment discrepancies and billing questions
Communicate with U.S. and Japan vendors to align on product specifications, pricing, and delivery schedules
This position will work cross-functionally with most internal groups of the company, including Sales, Operations, Business, Accounting, Technical Service, and Import/Export
Prepare export documentation, including commercial invoices, packing lists, and certificates of origin
Ensure compliance with international trade regulations and company policies
Maintain organized records of sales transactions and customer communications
Prepare import/export documentation as needed for international trade
Generate regular reporting for orders received, sales, forecasts, inventory, and performance metrics
Analyze sales data to identify trends and support strategic decision-making
Assist in preparing presentations for internal and external stakeholders
Qualifications
Bachelor's degree in Business Administration or related field
2–5 years of experience in sales coordination, customer service, or administrative support
Experience working with SAP is preferred. Salesforce experience a plus.
Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)
Detail oriented with excellent organizational and multitasking skills
Strong written and verbal communication skills
Key Competencies
Attention to detail and accuracy
Time management and prioritization
Cross-cultural communication and collaboration
Problem-solving and adaptability
Customer-focused mindset
Compensation & Benefits
Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Professional development opportunities
Exposure to international business operations