HM Sales Advisor Potomac Mills VA

About the Role
As a Sales Advisor, you will provide excellent customer service, welcome guests and guide them through the store, actively sell products, and support them with fashion and product knowledge. You will also handle garment refill & care, maintain a clean sales floor and back‑of‑house, and collaborate with the rest of the store team to deliver an exceptional customer experience.

Responsibilities
Customer Sales & Profit

Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service

Willingness to engage and have conversations with customers to provide excellent service

Guide customers through our fashion trends, stories & products in all areas of the store

Ability to effectively promote and sell our products to customers

Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives

Represent yourself and the H&M brand positively during all customer interactions

Support with commercial or operational actions to reach sales targets with store management team

Fashion & Trend Awareness

Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers

Use your product & fashion knowledge to share relevant information to customers

Team & Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues

Follow all procedures, routines, and legal requirements in all areas of the store

Give & receive feedback with your colleagues to learn, develop & support each other

Participate in relevant available onboarding, introduction processes & training and courses relevant for your role & future development

Retail Operations / Visual & Commercial Execution

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care

Operate fitting room and checkout areas according to best practice & processes

Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms)

Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines

Ensure good stock levels with replenishment routines on sales floor

Upkeep & follow best practice for any in‑store OMNI Services & in‑store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)

Support with opening and closing of the store

Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Qualifications

Passionate about fashion and everything we create in‑store

Motivated by giving customers a great experience

Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented

Enjoy working in a collaborative and dynamic environment

Have sales experience working in a dynamic and collaborative environment that can be applied to your role

Experience working with customer service in fashion, retail or other service‑related industries

Benefits

Supportive and inclusive culture valuing diverse backgrounds

Values‑driven organization guided by 7 unique values

Access to Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues

Inclusive company encouraging authenticity at work

Access to a large global talent community for career growth and aspirations

Comprehensive benefits including health insurance, wellness and family support programs, company‑match retirement plan, paid leave programs, paid time off, and a community day to serve local community

Employee discount at H&M, Other Stories, and COS

Job Information
Job Status: Hourly, Non‑Exempt

EEOC Code: SLS

Compensation: Sales Associates Pay Rate $15.50 per hour

EEO & Accessibility Statement
We are committed to providing reasonable accommodations for applicants with disabilities. Please contact us at https://hm.ethicspoint.com if you require assistance or accommodation during the application or interview process.

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