Qualifications
- High school education completed
- Required to have a Real Estate License in Oregon or Washington; preference given to dual licensing and willingness to flex between SW Washington and Portland metro areas
- Minimum of 1 year of home sales experience preferred
- Current working knowledge of residential construction is preferred
- Ability to perform physical requirements of job, including standing, walking, sitting, stooping, and talking
- Must be able to meet customers in adverse weather at sites
- Valid driver’s license and reliable vehicle to drive to various communities
- Proficient knowledge of Microsoft Suite (Word, Excel, PowerPoint, Outlook) and internet-based programs such as Microsoft Edge or Google Chrome
- Experience with Sales Simplicity and Smartsheet preferred
- Ability to multi‑task, prioritize, and complete tasks efficiently
Skills
- Ability to learn new software and programs quickly
- Excellent communication skills, both verbal and written, in English
- Memorable customer service skills with ability to de‑escalate high‑tension interactions with homebuyers
- Strong follow‑up skills
- Ability to work independently as well as in a group setting
- Adapt to ever‑changing environment
Responsibilities
- Stand in for Community Sales Consultants (Site Leads) when on vacation or sick
- Stay current in industry through outside education and company training opportunities
- Maintain comprehensive understanding of construction process and stay current on all construction products and applications
- Explore and resolve concerns for what the customer wants, in a way the customer appreciates
- Demonstrate models and options that improve customers’ lifestyles
- Support customers as they narrow down home search, guiding to final purchasing decision
- Follow up with potential home buyers through virtual, remote, and in‑person conversations and appointments
- Expedite resolution of customer complaints and problems to maximize satisfaction
- Ensure Site Leaders are up to date with current customer information when they return
- Input data into Sales Simplicity and Smartsheet to organize and track process of individual sales
- Work closely with Transactions Team to process sales agreements and electronic paperwork timely
- Participate in and attend all community promotions and marketing events in region if possible
- Generate inventory home option packages when requested
- Assist Appraisers in ensuring accurate appraisals on homes by providing appropriate data and closing information
Benefits
- Competitive Compensation – structure that rewards performance and results
- Health & Wellness – comprehensive coverage includes medical, dental, and vision insurance options, HSA and FSA
- Financial Future – access a 401(k) retirement savings plan
- Time Off – vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave)
- Insurance & Protection – company‑provided life insurance, accidental death and dismemberment (AD&D) insurance, short‑ and long‑term disability coverage, employee assistance program
- Exclusive Perks & Discounts – home purchase and financing discounts, pet insurance at discounted group rates
Sekisui House U.S., Inc. is an Equal Opportunity Employer.
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