Customer Experience Lead—Arlington

Description

Objective: To support and help lead the Customer Experience team in providing excellent customer service, execute daily operations to drive sales and be a minister of the gospel in order to execute The Church of Eleven22® and Hope’s Closet® mission to be a movement for all people to discover and deepen a relationship with Jesus Christ.
Key Responsibilities

Minister of the gospel—able to articulate personal testimony and the gospel with customers and serve staff
Pray with customers and serve staff
Assist in care and discipling of staff and serve staff
Assist in leading small and large group huddle, including casting vision and gospel presentation
Help lead and create an inspiring team environment through setting and celebrating team goals, casting vision and demonstrating a proactive work culture
Assist in recruitment and retention of serve staff
Assist in training development, coordination and supervision of Hope’s Closet customer experience associates and serve staff in operations, serving and ministry opportunities
Discover training opportunities and collaborate with managers to provide coaching for team members
Lead the team in the absence of the Assistant Manager—Zoning Staff; following up on daily duties, processing and replenishment
Perform opening and closing procedures
Drive sales by executing daily operations (sales, cash office management, merchandising, replenishment, safety, loss prevention) and providing excellent customer service to customers and donors
Lead in merchandising to create a dignified environment
Support in the donations department as needed
Qualifications

Two to three years of relevant work experience, including retail and customer service experience
Two to three years of management experience preferred
Completion of a high school diploma is required
Experience operating cash registers and handling of money required

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