Sales Operations Manager (Remote)

Remote Sales Operations Manager

– Concentrix

Job Summary: Manage sales performance, processes, and teams for remote operations. Support clients, drive coaching, and optimize resources.

Responsibilities

Own overall sales performance (conversion, revenue, productivity) across assigned programs

Drive daily/weekly performance rhythms to ensure consistent execution

Identify performance gaps early and implement corrective actions

Partner with leaders to build strong pipelines and hit or exceed targets

Lead and develop Team Leaders and Sales Coaches to drive a high-performance culture

Hold leaders accountable to daily performance management, coaching effectiveness, and action plans

Ensure consistent use of tools (PULSE, dashboards, reporting) to track and drive results

Reinforce a culture of accountability, urgency, and ownership

Shift coaching approach to be skill-based and behavior-focused (sales conversations, objection handling, rapport building)

Ensure coaching is documented, consistent, and tied directly to performance outcomes

Partner with Training to improve new hire readiness and early tenure success

Partner with WFM to optimize staffing, scheduling, and coverage to support sales demand

Identify opportunities to improve efficiency and productivity without sacrificing quality

Drive consistency in processes, communication, and execution across teams

Maintain strong relationships with client stakeholders, ensuring transparency on performance and action plans

Translate client expectations into clear operational actions

Proactively communicate risks, opportunities, and progress

Qualifications

Associate's degree preferred with more than ten years of experience and 2‑4 years of progressive management experience

Demonstrated ability to analyze and improve work processes and establish a course of action

Demonstrated ability to coach and develop action plans, maximizing performance and providing effective feedback

Ability to implement change and adapt quickly to changing business needs

Work well under pressure and follow through on items to completion while maintaining a professional demeanor

Excellent written and verbal communication skills; ability to present information internally and externally

Proven ability to organize and prioritize projects in a fast‑paced, deadline‑oriented environment

Demonstrated ability to mentor, coach, and provide direction to a team of employees

Demonstrated initiative and ownership with focus on continuous improvement

Demonstrated customer‑service disposition and professionalism for self and team

Willingness to work a flexible schedule

Must have 1+ year of experience as an Operations Manager or Sales Operations Manager

Must have 3‑5 years of proven high‑level sales leadership – OB sales experience would be ideal

Must reside in the United States and have a valid U.S. address

18 years of age or older with a completed high‑school diploma or GED

Benefits

Base salary range: $60,000.00 – $75,000.00 annually (actual salaries vary by qualifications, experience, and location)

Medical, dental, and vision insurance

Employee Assistance Program (EAP)

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment option for early pay access

Company networking groups (Women, Black Professionals, LGBTQ+, Disabilities, Neurodiversity, Women in Tech, OneEarth Champions, etc.)

Health and wellness programs with trained partners

Mentorship programs

Work‑from‑home convenience with company‑supplied technologies

Programs and events supporting diversity, equity, inclusion, sustainability, and community support

Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, etc.

Additional perks and benefits

Physical and Mental Requirements
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary.

Equal Employment Opportunity
Concentrix is an equal opportunity and affirmative action (EEO‑AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

Accommodation
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Work Authorization
Only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address.

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