Customer Resolution Specialist

Customer Resolution Specialist

For those who want to keep growing, learning, and evolving. We at Kelly hear you, and we're here for you! We're seeking a part time Customer Resolution Specialist to work at a top pharmaceutical client in Rochester, New York. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Salary/Pay Rate/Compensation:
$24.00 per hour
Saturday and Sunday 3-4 hours each day
Remote
Must be available for onsite training that will take place during weekdays.
What's a typical day as a Customer Resolution Specialist? You'll be:
Monitoring social media platforms; including, Facebook, Twitter, LinkedIn, Pinterest, and Instagram
Managing high traffic promoted ads
Determining if response can be made on the public "wall" or needs to be taken offline to be handled
Responding to all postings from consumers within 24 hours
Logging any reported product complaints or adverse events using the established protocol
Responding to consumer inquiries/complaints by composing written documentation and choosing the appropriate letter; achieving department metrics and standards.
Receiving inbound activity through phone, mail, Internet or other electronic channels and responding accurately, promptly and efficiently.
Providing support and technical expertise in the handling of problem resolution, special consumer requests, and technical inquiries.
This job might be an outstanding fit if you:
Have a High School Diploma (required); Associates degree or Bachelor degree preferred.
Proficient and knowledgeable in social media; familiar with mainstream social channels
High level of proficiency managing multiple systems
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Resolution Specialist today!