Renewals Manager

Job Category
Customer Success

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

The Opportunity
At Qualified by Salesforce, our Renewals Manager will strive to create long‑term, trusting relationships with our customers. The Renewals Manager will own a portfolio of existing customers, prioritize maximizing customer retention through negotiating complex contracts and developing new business from existing customers. You drive these relationships ensuring we maintain thriving, happy customers while also navigating the challenges of startup contracts that may cross over to large Salesforce agreements through M&A activities.

What You’ll Be Doing:

Owning our customer renewals by building and maintaining long‑lasting client relationships

Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing customer‑facing presentations and pricing

Answering client queries and identifying new business opportunities among existing customers

Liaising with cross‑functional internal teams to improve the entire customer experience

Serving as the lead point of contact for all customer account management matters

Negotiating contracts and closing agreements to maximize profits and minimize customer churn

Ensuring the timely and successful delivery of our solutions according to customer needs and objectives

Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders

Forecasting and tracking key account metrics (e.g., quarterly sales results and annual forecasts)

Preparing reports on account status

Collaborating with the sales team to identify and grow opportunities

Assisting with challenging client requests or issue escalations as needed

What We’re Looking For:

3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager

BA/BS degree in Business Administration, Sales or a relevant field

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C‑level

Solid experience with CRM software (e.g., Salesforce) and CPQ tools

Experience delivering client‑focused solutions to customer needs

Excellent communicator with a way with people

Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication and negotiation skills to handle multiple tasks and clients at once

Compensation
The typical base salary range for this position is $71,400 - $95,550 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle and Washington DC, the base pay range for this role is $78,540 - $105,140 per year.

Equal Opportunity
Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

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