Relationship Manager - (Life & Health License Required)

ADP – Relationship Manager (Employee Benefits)
Position is hybrid: working in the office 3 days a week and from home 2 days.

You will serve as the single point of contact for a book of Group Health Insurance clients, owning and managing the entire relationship, providing proactive consultative education and support, and driving exceptional client satisfaction, loyalty, and retention.

Responsibilities

Relationship Management – serve as primary contact, advocate, maintain comprehensive knowledge of the client’s portfolio, and coordinate communication among ADP business partners such as Product Management, Implementation, Payroll, and Sales.

Group Benefit Support & Administration – manage benefit renewals, support Open Enrollment, prepare quote proposals and benefit guides, design and implement employee benefit programs, negotiate with carriers, conduct virtual plan reviews, resolve service issues, and maintain accurate records.

Client Retention – maximize client retention by resolving relationship‑impacting issues, soliciting feedback, upselling or remarketing where appropriate, and ensuring consistent execution of tools, processes, and metrics.

Requirements

At least 2‑3 years of related insurance experience.

Life & Health Insurance Producer License.

A college degree is great but not required; the necessary skills and experience are the priority.

Preferred Qualifications

Previous insurance industry experience in a brokerage or agency environment.

Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock.

Experience with insurance quoting platforms: Zywave.

Relationship / account management experience.

Proficiency in managing client relationships with multiple products.

Extensive experience building client relationships and understanding needs.

Experience managing service recovery.

Expert knowledge of ADP’s infrastructure and traditional and new products and services.

Benefits and Culture

Culture that values equity, inclusion, and belonging.

Opportunities to join Business Resource Groups for networking.

Career growth in an agile, dynamic environment.

Ongoing training, development, and mentorship.

Best‑in‑class benefits starting on Day 1.

Focus on mental health and well‑being.

Company commitment to community impact and volunteer time off.

Equal Employment Opportunity
ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of protected characteristics. Hiring decisions are based on qualifications, experience, ability, availability, cooperation, and job performance.

For more about ADP’s culture and values, see https://jobs.adp.com/life-at-adp/.

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