Relationship Manager - (Life & Health License Required)

Overview

ADP is hiring a Relationship Manager – Employee Benefits. Position is hybrid: in the office 3 days a week and 2 days from home.
In this role, you will serve as the single point of contact for a book of business of group health insurance clients. You will own, manage, and service the entire relationship with your clients by serving as a subject matter expert on Employee Benefits, providing proactive, consultative education and support, and driving client satisfaction, loyalty, and retention.
Your daily goal is to manage an assigned book of clients, acting as an insurance/employee benefits expert, providing trusted service and valued insights. You will encounter varied questions and solutions, supported by top-ranked training to set you up for success. You should communicate clearly and professionally over the phone and in writing to facilitate client action and satisfaction.
We value inclusion and a collaborative environment where you can build relationships that last.
What you’ll do

Responsibilities
Relationship Management: serve as the client’s primary contact, acting as a liaison and internal client advocate; maintain a comprehensive understanding of each client’s group health portfolio and coordinate communication among business partners; collaborate with ADP partners including Product Management, Implementation, Payroll, Sales, and more; own the client relationship by building trust and understanding insurance needs; provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers.
Group Benefit Support & Administration: provide insurance expertise by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals and benefit guides; assist clients in designing and implementing employee benefits programs (group health, dental, vision, life, disability, and other ancillary coverages); handle all aspects of renewals, including negotiating with carriers; conduct virtual meetings to review plans and recommend improvements; provide resolution support for benefit service issues; maintain accurate records of client interactions, benefits plans, and compliance documentation.
Client Retention: maximize client retention by coordinating with clients, carriers, and external ADP partners to resolve issues; proactively ensure client satisfaction through regular touchpoints and feedback collection; ensure utilization of tools, communications, processes, and metrics for client retention.
Requirements

At least 2-3 years of related insurance experience
Life & Health Insurance Producer License
A college degree is helpful but not required. Skills and capability to perform the job are most important.
Preferred Qualifications

Experience in insurance brokerage or agency environments
Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock
Experience with insurance quoting platforms: Zywave
Relationship/account management experience
Proven ability to manage client relationships with multiple products
Extensive experience building relationships and understanding client needs
Experience managing service recovery
Expert knowledge of ADP’s infrastructure and product/services in business processing and outsourcing
Why you’ll love working here

Culture that values equity, inclusion, and belonging
Opportunity to connect with networks through Business Resource Groups
Career growth in an agile, dynamic environment
Ongoing training, development, and mentorship
Best-in-class benefits starting Day 1
Focus on mental health and well-being
Commitment to giving back to communities
Paid volunteer time off and related benefits
Base salary offers for this position may vary by location, skills, and experience. Some roles may include bonus, equity, or commissions. Benefits include Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Disability, Holidays, Personal Days & Vacation, and Paid Volunteer Time Off. The compensation range is USD $55,500.00 – USD $103,700.00 per year. Actual compensation will comply with applicable wage requirements.
A little about ADP:

We are a global provider of cloud-based human capital management solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in outsourcing services, analytics, and compliance. We are committed to a down-to-earth culture that values belonging.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive workplace and equal opportunities regardless of protected characteristics. Hiring decisions are based on operating needs, qualifications, and performance.
Ethics at ADP:

ADP maintains high ethical standards and compliance with laws. Learn more about ADP’s culture and values at the provided link.

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