Relationship Manager - (Life & Health License Required)

Overview

ADP is hiring a Relationship Manager – Employee Benefits.

Position is hybrid: working in the office 3 days a week and 2 days from home.
In this role, you will serve as the single point of contact for a book of business of Group Health Insurance clients. You will own, manage, and service the entire relationship with your clients by serving as a subject matter expert on Employee Benefits, providing proactive, consultative education and support, and driving client satisfaction, loyalty, and retention.
The goal is to manage an assigned book of clients as an insurance/employee benefits expert, providing trusted service and valued insights. You will receive varied questions each day, and top-ranked training will help you succeed.
To thrive in this role, you will build rapport, establish trust, and maintain professional communication with clients over the phone and in writing. Your client satisfaction scores should reflect your clear and actionable guidance. The environment supports pace, collaboration, and inclusion.
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
Responsibilities

Relationship Management

— You will serve as the client’s primary contact, acting as a liaison and internal client advocate. Maintain a comprehensive understanding of your dedicated client’s group health portfolio and coordinate communication among various business partners. Act as a liaison between clients and ADP, collaborating with Product Management, Implementation, Payroll, Sales and more. Own the client relationship by building trust, rapport, and understanding the insurance needs of your book of business. Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience.
Group Benefit Support & Administration

— Manage benefit renewals, support Open Enrollment, and prepare quote proposals and benefit guides. Assist clients in the design and implementation of their employee benefits programs (group health, dental, vision, life, disability, and other ancillary coverages). Handle all aspects of renewals, including negotiating with carriers for the best rates and terms. Conduct virtual meetings with clients to review plans and make recommendations. Provide resolution support for benefit service issues and maintain accurate records of client interactions, plans, and compliance documentation.
Client Retention

— Maximize retention by working with clients, carriers, and external ADP partners to resolve issues. Proactively ensure client satisfaction through regular touchpoints, solicit feedback, and support quoting, upselling, and remarketing as appropriate. Ensure utilization and execution of tools, communications, processes, client retention activities, and metrics.
Qualifications

At least 2-3 years of related insurance experience
Life & Health Insurance Producer License required
A college degree is not required; the emphasis is on the ability to perform the job.
Preferred Qualifications

Experience with brokerage or agency environments
Experience with Benefits Administration platforms: Ease, Employee Navigator, Flock
Experience with insurance quoting platforms: Zywave
Relationship/Account management experience
Demonstrated proficiency in managing client relationships with multiple products
Experience building relationships and understanding client needs
Experience with service recovery
Knowledge of ADP infrastructure and product/services in business processing and outsourcing
What you’ll love about working here

Be yourself

in a culture that values equity, inclusion, and belonging.
Belong

by joining one of our Business Resource Groups.
Grow your career

in an agile, dynamic environment with opportunities to progress.
Continuously learn

through ongoing training and mentorship.
Be your healthiest

with best-in-class benefits starting on Day 1.
Focus on mental health and well-being

and support one another.
Join a company committed to giving back

and making a positive impact in communities.
Get paid to pay it forward

with company-paid time off for volunteering.
Base salary offers for this position may vary based on location, skills, and experience. Benefits include medical, dental, vision, life insurance, 401(k) with match, wellness program, disability coverage, charitable contribution match, holidays, personal days, and paid volunteer time off. The compensation range is USD 55,500.00 – USD 103,700.00 per year. Actual compensation will be determined by applicable laws and the role’s requirements.
About ADP : We are a global provider of cloud-based human capital management solutions that unite HR, payroll, time, tax, benefits administration, and more. We strive to maintain a down-to-earth culture that values belonging and innovation.
Equal Employment Opportunity : ADP is committed to an inclusive workplace and equal opportunity for all applicants and employees.
Ethics : ADP conducts business with high ethical standards and complies with applicable laws. Learn more about ADP’s culture and values at our site.

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