Operations Supervisor-Satellite Music Hall

What this role will do

Works directly with the Ops Manager and Security Supervisor to perform day of show duties

Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities including Foundry access as well as our VIP program and seat upgrades

Work through and correct guest concerns and complaints regarding security and customer service-related situations

Follow up with Security and Guest Services teams to ensure that service standards are met

Perform opening/running/closing duties according to Live Nation policy

Inform guests of Music Hall amenities & make recommendations

Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered

Suggestive selling of all venue products and services when applicable

Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members

Create pre-shift sheet and relay information from management directly to staff

Turn in all lost and found articles to Box Office

Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies

Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas

Leads all pre-shift meetings prior to start of shift

Communicate to M.O.D. any issues that guests or team members may have

Work with the M.O.D. to resolve any and all guest issues - consults or involves management if the situation escalates

Responsible for completing incident reports and collecting witness statements

Assist MOD with all ejection logs and incident reports

Required to work Special Events that are scheduled throughout the venue

What this person will bring
Required:

Responsible Alcohol Awareness Training Certification or Equivalent

Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations

Skills in guest relations/staff relations- Assessing and anticipating special needs of guests

Prioritization of duties and effective communication skills

Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude

Read guests in order to anticipate their needs

Turn potentially negative situations into positive ones

Communicate well with team members and managers and foster an atmosphere of unity and camaraderie

High School Diploma required

Preferred:

Experience in a live music environment

College diploma in related field

Physical Demands / Working Environment

Working environment is fast-paced, often loud and stressful

Position requires extended periods of prolonged standing and working on your feet

Must be able to lift or move up to 40 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. Live Nation will also provide reasonable religious accommodations on a case by case basis.

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