Operations Supervisor-Satellite Music Hall

Live Nation Entertainment
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Job Summary
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales, we foster a fun and upbeat work culture with no shortage of opportunities. Benefits include free concert tickets, dog-friendly offices, and progressive benefits such as student loan reimbursement and adoption/fertility support. Live Nation is a Great Place to Work and is recognized on People Magazine’s “50 Companies that Care”.

Who Are You?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.

What This Role Will Do

Works directly with the Ops Manager and Security Supervisor to perform day of show duties

Respond to all elevated staff/guest inquiries and concerns regarding all shows, artist meet and greet packages, amenities, including Foundry access, as well as our VIP program and seat upgrades

Work through and correct guest concerns and complaints regarding security and customer service-related situations

Follow up with Security and Guest Services teams to ensure that service standards are met

Perform opening/running/closing duties according to Live Nation policy

Inform guests of Music Hall amenities and make recommendations

Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered

Suggestive selling of all venue products and services when applicable

Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members

Create pre-shift sheet and relay information from management directly to staff

Turn in all lost and found articles to Box Office

Ensure responsible alcohol service per Responsible Alcohol Service training and Live Nation alcohol policies

Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas

Lead all pre‑shift meetings prior to start of shift

Communicate to M.O.D. any issues that guests or team members may have

Work with the M.O.D. to resolve any and all guest issues—consults or involves management if the situation escalates

Responsible for completing incident reports and collecting witness statements

Assist MOD with all ejection logs and incident reports

Required to work Special Events that are scheduled throughout the venue

Requirements

Responsible Alcohol Awareness Training Certification or Equivalent

Working knowledge of high‑volume nightclub operations, responsible alcohol service and guest relations

Skills in guest relations/staff relations—assessing and anticipating special needs of guests

Prioritization of duties and effective communication skills

Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude

Read guests in order to anticipate their needs

Turn potentially negative situations into positive ones

Communicate well with team members and managers and foster an atmosphere of unity and camaraderie

High School Diploma required

Preferred

Experience in a live music environment

College diploma in related field

Physical Demands / Working Environment

Working environment is fast‑paced, often loud and stressful

Position requires extended periods of prolonged standing and working on your feet

Must be able to lift or move up to 40 lbs using proper lifting techniques

Equal Employment Opportunity
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), gender identity and expression, sexual orientation, or any other basis protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act, and consistent with similar laws in other areas.

Live Nation also affords equal employment opportunities to qualified individuals with a disability and will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations, including reasonable accommodations related to pregnancy. Applicants who require accommodations may contact a Human Resources Representative. Live Nation will also provide reasonable religious accommodations on a case‑by‑case basis.

Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.

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