Operations Supervisor-Satellite Music Hall

Job Overview

Live Nation Entertainment, a leader in live entertainment, is seeking a Guest Services Associate to support day‑of‑show operations at its venue. The role involves working closely with the Operations Manager and Security Supervisor to ensure guests experience a high‑quality, safe, and memorable event.
Roles & Responsibilities

Works directly with the Ops Manager and Security Supervisor to perform day of show duties.
Respond to all elevated staff/guest inquiries and concerns regarding shows, artist meet and greet packages, amenities, Foundry access, VIP program, and seat upgrades.
Work through and correct guest concerns and complaints regarding security and customer service‑related situations.
Follow up with Security and Guest Services teams to ensure service standards are met.
Perform opening, running, and closing duties according to Live Nation policy.
Inform guests of Music Hall amenities and make recommendations.
Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered.
Suggestively sell all venue products and services when applicable.
Keep current on all Standard Operating Procedures and effectively communicate them to team members.
Create pre‑shift sheets and relay information from management directly to staff.
Turn in all lost and found items to Box Office.
Ensure responsible alcohol service per Responsible Alcohol Service training and Live Nation alcohol policies.
Ensure proper line of sight maintenance by all staff at all points of guest contact and maintain security of Back‑of‑House areas.
Lead all pre‑shift meetings prior to start of shift.
Communicate to the M.O.D. any issues that guests or team members may have.
Work with the M.O.D. to resolve any and all guest issues, consulting or involving management if the situation escalates.
Responsible for completing incident reports and collecting witness statements.
Assist M.O.D. with all ejection logs and incident reports.
Required to work special events that are scheduled throughout the venue.
Qualifications

Required:

Responsible Alcohol Awareness Training Certification or equivalent.
Working knowledge of high‑volume nightclub operations, responsible alcohol service and guest relations.
Skills in guest relations/staff relations – assessing and anticipating special needs of guests.
Prioritization of duties and effective communication skills.
Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude.
Read guests in order to anticipate their needs.
Turn potentially negative situations into positive ones.
Communicate well with team members and managers and foster an atmosphere of unity and camaraderie.
High School Diploma required.
Preferred:

Experience in a live music environment.
College diploma in a related field.
Physical Demands / Working Environment

Fast‑paced, often loud and stressful. Requires extended periods of prolonged standing and working on your feet. Must be able to lift or move up to 40 lbs using proper lifting techniques.
Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, gender, sexual orientation, or any other basis protected by applicable federal, state or local law. We consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and other similar applicable laws. We also afford equal employment opportunities to qualified individuals with a disability. We will provide reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with legal obligations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Live Nation will make reasonable religious accommodations on a case‑by‑case basis.

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