Mid-Level Video Conferencing and Multimedia Technician *Sign on Bonus Potential*

Mid‑Level Video Conferencing and Multimedia Technician

Sign on Bonus Potential

Company
Boeing Company

Location
Berkeley, MO

Position Overview
The Conference Room Support Specialist provides direct computing, networking and telecommunications support to executive clients within the program. The technician will provide technical consultation and lead activities to meet executive needs while ensuring strong customer relations.

Position Responsibilities

Ensure premium Information Technology (IT) support to all levels of executives including staff

Provide day‑to‑day operational support for Video Teleconference Center (VTC) systems (e.g., endpoint troubleshooting, room audio‑video (AV) hardware, codecs, cameras, microphones, displays)

Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution

Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment

Lead process improvements with internal and external partners to develop and execute integrated technologies

Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs

Inform customers of technology advancements as applicable

Provide user training and quick reference guides for common VTC tasks and best practices

Provide comprehensive computing and VTC support at customer meetings

Perform the restoration of routine to complex computing service operations

Provide comprehensive computing support in isolated environments from the desktops to the servers

Provide broad range of basic systems and application support

Provide technical support and assistance to customers, whether on the phone or in person

Basic Qualifications (Required Skills/Experience)

Ability to obtain access to Special Access Programs (SAP)

Active Security+ certification or the ability to obtain the certification within 6 months of your start date

3+ years of experience with Audio Visual (AV) and Video Teleconference (VTC) components, systems, products, and equipment

3+ years of experience in performing system administration tasks on Windows and Linux hosts including installing security patches and making configuration changes to support security requirements

3+ years of experience supporting computing in isolated environments for desktops and servers

3+ years of experience with troubleshooting and repairing computing system hardware and software

Willing to work flexible hours, including on call support as needed (including weekends and holidays)

Preferred Qualifications (Desired Skills/Experience)

Bachelor’s degree or equivalent work or military experience

3+ years of experience in an IT environment as a team lead (preferably Operations)

Experience with Customer Service

Experience with the full range of Windows Server and Desktop Operating Systems (Server 2003‑2016, Windows 7 and 10)

Conflict of Interest
Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace
Boeing is a Drug Free Workplace; post‑offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol as required by policy.

Pay & Benefits
Competitive base pay and variable compensation opportunities. Eligible employees may enroll in benefit programs including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid or unpaid time off.

Pay range: $95,050 – $129,950. Potential signing bonus for eligible/qualified external candidates.

Security Clearance
Requires an active U.S. Secret Security Clearance (U.S. Citizenship required). A clearance active in the past 24 months is considered active.

Right to Work Statement
This position requires U.S. citizenship or lawful permanent resident status. Employer will not sponsor employment visas.

EEO Statement
Boeing is an Equal Opportunity Employer.

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