Director (Program Manager).

Duties

Establishes policies and procedures consistent with regulatory requirements and implements national policies and procedures.

Plans and assigns work, sets priorities, and advises employees on program goals and objectives, and makes decisions on work problems presented by subordinate supervisors.

Directs a comprehensive management analysis and improvement program designed to improve and strengthen management activities at all levels of the facilities through the use of a variety of techniques of executive control, such as analysis of weekly, monthly, quarterly, and annual reports.

Determines the resources required to meet goals and plans. Makes selections for key positions and approves selections made by subordinate supervisors.

Ensures that an effective program is in place to identify training needs and developmental opportunities of the staff and that the needs are met in the proper time frames.

Provides executive oversight of VBA programs and services, including: Compensation, Veteran Readiness & Employment, Human Resources, and Equal Employment Opportunity.

Determines goals and develops long and short‑range plans to achieve these goals. The Director determines the resources required, allocates available resources among subordinate units and is responsible for the effective and economical use of these resources.

Promotes and maintains an effective labor‑management relations program. Creates and maintains a working environment that is free of discrimination and one that assures diversity.

Work Schedule
Full time, Monday through Friday 7:30AM- 4:00 PM

Telework
No.

Virtual
This is not a virtual position.

Position Description/PD#
Director (Program Manager) / 37956A

Relocation Incentives
Authorized.

Financial Disclosure Report
Required – Selectee will be required to complete a Confidential Financial Disclosure Report, OGE‑450, under 5 CFR 2634.904(a) prior to entering on duty and annually thereafter.

Requirements
As a condition of employment for accepting this position, you will be required to serve a 1‑year probationary period or 2‑year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions of Employment

You must be a U.S. Citizen to apply for this job.

Selective Service Registration is required for males born after 12/31/1959.

You may be required to serve a supervisory probationary period.

Subject to background/security investigation.

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre‑employment requirements.

Effective May 7, 2025, driver's licenses or state‑issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications
Time‑In‑Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time‑in‑grade requirements by the closing date of this announcement. For a GS‑15 position, you must have served 52 weeks at the GS‑14. The grade may have been in any occupation, but must have been held in the Federal service. An SF‑50 that shows your time‑in‑grade eligibility must be submitted with your application materials. If the most recent SF‑50 has an effective date within the past year, it may not clearly demonstrate that you possess one year of time‑in‑grade, as required by the announcement. In this instance, you must provide an additional SF‑50 that clearly demonstrates one year of time‑in‑grade. Time‑In‑Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Specialized Experience : You must have one year of specialized experience equivalent to at least the next lower grade GS‑14 in the normal line of progression for the occupation in the organization. Applicants must document experience delivering Veteran’s benefits services in a Veterans Administration (VA) business line or a Regional Office setting, which includes all the following:

Establishing priorities and determining resource needs to meet program objectives.

Directing, coordinating, and approving a full range of personnel management actions and organizational change proposals.

Directing comprehensive and complex program reviews.

Monitoring and controlling program progression and effectiveness through analysis of policies, directives and organizational short‑ and long‑range goals.

Such experience may have been gained in Federal or Private sector and must be substantive and relevant. Candidates must also have demonstrated in their work experience or training that they possess, or have the potential to develop, the qualities to successfully supervise subordinates (including managers and subordinate supervisors).

Volunteer Experience : Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part‑Time Employment : Full‑time employment is considered to be at least 35 hours per week. Part‑time experience will be credited on a pro‑rated basis. Applicants wishing to receive credit for such experience must indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements : This work normally involves mental rather than physical exertion. This position is primarily sedentary with some walking, standing, bending, stooping, and carrying of lightweight items (i.e., folders, claims files).

Education : There is no educational substitution at this grade level.

EEO and Disability Considerations
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant’s criminal history prior to accepting a tentative job offer (TJO).

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Reasonable Accommodation (RA) Requests
If you believe you have a disability (i.e., physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case‑by‑case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

Career Transition Assistance Plan (CTAP) and ICTAP Eligibility
The CTAP provides eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF‑50 noting your current position, grade level, and duty location) and be found well‑qualified (have a final rating of 85 or more) for this vacancy.

Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full‑time, part‑time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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