Client Services Manager | Full-Time | The Classic Center

About Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end‑to‑end capabilities across venue management, hospitality, and sponsorship sales.

Client Services Manager
Position Summary: The Client Services Manager will support and is an expert on all things related to corporate partner and premium client servicing. In collaboration with the Director of Partnerships and Premium Seating Manager, the team member plays a key role in creating a great experience for current corporate partner and premium clients and fulfills day‑to‑day responsibilities.

This role pays an annual salary of $50,000‑$60,000 and is commission eligible.

Benefits
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

Location
The position is located at The Classic Center & Akins Ford Arena in Athens, GA.

Responsibilities

Responsible for providing service and support of all corporate partner and premium clients toward the goal of achieving account satisfaction and retention/contract extension.

Develop and maintain relationships with clients and prospects to capitalize on upsell, referral, and other sales opportunities to maximize revenue.

Work closely with the Director of Partnerships and Premium Seating Manager to help achieve annual revenue goals for the property and be successful in achieving their own goals.

Assist Premium Seating Manager with selling premium seating, primarily focusing on annual packages for club seats and single‑event suite rentals for hockey games and concerts.

Sell Premium Packages as they relate to special events and concerts.

Responsible for group ticket sales for hockey, family shows, concerts, and theater events.

Responsible for securing single‑event sponsorships and one‑off activations.

Prospect new leads and conduct cold calls/outreach as a way of securing appointments to sell open inventory.

Serve as the primary premium services manager on duty during Akins Ford Arena events. Must be knowledgeable about all agreements and ensure all service staff are trained to answer questions and resolve issues using that knowledge.

Participate and ensure premium service team members are well‑trained in Akins Ford Arena guest service training.

Be available for select sales presentations when warranted
eeded.

Responsible for servicing all clients through various means, including direct contact, newsletters, corporate partner gatherings, etc.

Responsible for creating new client initiatives to better serve all clients and partners.

Responsible for assisting in the design of sales proposals and presentations for potential premium and corporate partners.

Work with suite concierges and box office staff as it relates to partnership inventory. Work closely with the Box Office, Event Services, Marketing, Catering, and Operations teams to help ensure that current clients receive superior service and fulfillment of each contract.

Assist with internal communications by coordinating and setting an agenda for department head meetings, sharing signed agreements with appropriate parties, contracting single‑event rentals, and handling communication with clients leading up to events.

Responsible for creating a season recap for corporate partners.

Responsible for attending local networking events as a representative of the venue and organization.

All other duties as assigned.

Qualifications

3–5 years of previous experience in a similar working environment.

Experience in the marketplace preferred.

Proven track record of managing partnership inventory and/or sales agreements.

Bachelor’s degree from an accredited college or university with major coursework in sales, public relations, business administration, hospitality management, or other related fields.

Computer proficiency in Microsoft Word, Excel and PowerPoint.

Strong written and verbal communications skills.

Ability to work a flexible schedule, including evenings, weekends, and holidays, is required.

Outstanding communication skills are essential for interactions with clients, operational leaders, and other senior executives.

This position will remain open until September 18, 2026.

Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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