Audio Visual Specialist

Job Title: Audo-Visual Specialist

Are you an experienced Audio-Visual Specialist with a passion for technology and a knack for creating seamless meeting experiences? If you have 3-5 years of AV support experience, an expert with both Macs and PCs, and excel at setting up and troubleshooting conference and meeting technology, we want you to join our dynamic team! Come be a part of a collaborative environment where your skills and enthusiasm will be valued and celebrated. Apply now and let's create amazing audio-visual experiences together!
Responsibilities

Independently operates maintains, analyzes, troubleshoots, repairs and manages A/V systems and peripherals.
Performs daily morning check of all conference rooms to proactively identify issues and ensure they are all in working order for the days meetings.
Owns pre-meeting A/V checks for high-profile events as well as for VIP video meetings.
Troubleshoots and upgrades and /or replace AV componentry.
Coordinates external vendor support when required.
Fully meets key support performance metrics, such as trouble ticket SLAs.
Full, complete, timely and accurate incident managements of application usage.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains back-up and providing guidance on policies and procedures.
Determines what additional support is needed when handling sensitive inquiries.
Provides exceptional customer service to client.
Requirements

High School Diploma (or equivalent) required.
3-5 years prior A/V work experience preferred.
Industry certification preferred.
Certified Technology Specialist (CTS) preferred.
Hours: 8am – 5:30pm Monday to Friday.
Excellent organizational and time management skills.
Analytical abilities and aptitude in problem-solving.
Superb written and verbal communication skills.
Current knowledge or ability to learn computer-based systems required for functions of position.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Ability to lift or move 40 lbs. or greater frequently.
Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use Of Artificial Intelligence (AI)

No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status

This posting is for an existing vacancy.
Pay Range

$30 - $33 USD
What We Offer

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
Equal Employment Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

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