Contents Manager

Benefits

401(k)

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job Description
You’ll be performing emergency services for people suffering water- or fire- related property damage. This is a management/leadership position which includes:

Hiring, training and managing technicians and laborers

Cleaning and deodorizing fire damaged buildings and personal property

Documenting, inventorying, cleaning, packing and managing personal property items

Managing projects and communicating with customers, clients and vendors

Scheduling and directing crew chiefs

Completing job file documentation

Building and maintaining relationships with clients and vendors to help build business

Lead a team of hardworking individuals serving others within your community

Be empathetic and show a sense of urgency while communicating through modern technology

Team Compensation and Benefits

Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities

Monthly cross-training opportunities to advance your career

Flex schedule - at Servpro we are committed to our team and their well-being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time.

Paid training

Referral program

Great culture and team dynamic

Bonus opportunities based on performance

Team Qualifications

Experience managing fire cleaning and contents projects in the restoration industry

Valid drivers license

Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed

Must pass criminal background check

3+ years experience in Contents Restoration or Moving Experience

Dedication to customer service

Ability to lead others from diverse backgrounds

Excellent written and verbal communication skills

Ability to learn and implement software programs that track and identify contents

IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)

Valid driver's license with a clean record

Have the ability to work nights/weekends and overtime, if needed

Desire to continually learn new things

Role on the Team (Job Responsibilities)

Foster an environment of collaboration and teamwork within the division and company

Self-managing and time management skills

Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration

Job schedule management and coordination

Assist other team members when needed and foster a positive working relationship with other departments.

Be a great representative of our brand!

Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.

Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.

Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.

Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.

Manage projects and existing crews

Supervise pack-outs and inventory/evaluation of items

Experience managing fire cleaning and contents projects in the restoration industry

Valid drivers license

Availability to work beyond standard operating hours (evenings, weekends, etc.) when needed

Must pass criminal background check

Compensation: $75,000.00 - $100,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

#J-18808-Ljbffr