Operation Manager

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Freight Forwarding

Division: Solutions

Job Posting Title: Operation Manager

Time Type: Full Time

POSITION SUMMARY
Under the direction of the General Manager, the Operations Manager is responsible for day‑to‑day site operations, including supervising the warehousing, receiving and shipping of product in a manner consistent with company service and cost objectives. The role involves planning inbound and outbound volume, customer communication, space utilization, equipment management and people management responsibilities such as hiring, training, labor planning, performance appraisals and problem resolution. Associates are expected to meet performance, safety and quality objectives and comply with all corporate and site‑specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensures the development of systems and procedures for managing operations, equipment and products in a safe and profitable manner in accordance with company policies, guidelines and procedures.

Manages operations to meet prescribed productivity and service goals, complying with client SLAs.

Drives continuous improvement efforts and provides ideas for more efficient operations and ongoing cost‑saving measures.

Meets all client specified KPIs and complies with quality system requirements.

Applies sound communication and motivational techniques, creating programs to supervise fairly and equitably, counsel and discipline team members.

Collaborates with Human Resources to create hiring, training and professional development programs and participates in performance evaluation and HR activities.

Delivers results by leveraging the skills of the right people at the right time.

Effectively keeps senior management and client representatives informed of critical issues affecting the operations.

Plans the daily work schedule by reviewing work orders, arrival notices and customer instructions, assessing priorities and assigning duties.

Reviews current volume demands to plan for reorganization of warehouse space and adjust staffing or supplies.

Ensures effective training is delivered to team members by qualified individuals and ensures adherence to SOPs.

Ensures leadership team assesses trainee progress to determine new hire performance and cultural fit.

Maintains high motivation in team members to deliver customer satisfaction.

Provides ongoing growth and development opportunities for team members.

Supports adherence to standard operating procedures.

Conducts routine staff meetings to review daily and weekly activities.

Ensures team members are properly trained and efficient in required information systems (including WMS) to meet company and client objectives.

Ensures necessary computer software and hardware are purchased per IT policies and guidelines.

Keeps knowledgeable regarding hardware and software technology changes.

Develops proficiency in client systems.

Manages high‑level customer service standards for all functions.

Assures client accounts receive required operational and administrative support.

Maintains contact with all functions and responds to requests promptly.

Attends or leads meetings with key customers to discuss issues.

Coordinates management of supplier/customer visits to the site.

Promotes positive relationships with clients through excellent service.

Supports development of an annual operating budget.

Develops and manages a system of controls to ensure service levels and operational performance goals meet cost, revenue and profit parameters.

Assists to ensure budgeting and pricing activities comply with contract guidelines.

Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and equipment, including MHE.

Ensures team members are properly trained on any MHE.

Keeps informed of relevant new technology and makes recommendations as applicable.

Achieves company goals in terms of injury frequency ratings and other safety metrics by establishing a proactive safety culture.

Audits warehouse for compliance with safety, security and quality principles and rules.

Ensures adherence to all federal, provincial or statutory health and safety requirements.

Works overtime as dictated by business, whether mandatory or voluntary.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Manages warehouse operations supervisors and support staff.

SKILLS & ABILITIES
Education & Experience

Must have a high school diploma or GED.

Bachelor’s degree is preferred.

7 years’ experience in a logistics, distribution or relevant environment.

5 years’ experience in a supervisory role.

Must be able to work in unregulated temperatures ranging from mild to moderate in warmer and colder months.

Computer Skills

Proficient in Microsoft Office (Excel, Word, PowerPoint).

Demonstrated proficiency in applicable WMS systems.

Language Skills

English (reading, writing, verbal).

Proficiency in business communication at all levels.

Other

Strong attention to detail and timely job completion.

Good organizational and personnel skills.

Good written and oral communication skills.

Good leadership, supervision and planning skills.

Ability to work flexible schedules, including nights and weekends.

Participates in cross‑training metrics activities to broaden knowledge across areas or departments.

Able to adapt to change and thrive in a fast‑paced work environment.

PHYSICAL DEMANDS
Occasionally: Handling, Sitting.
Frequently: Bending.
Constantly: Walking and Standing.
Ability to lift/carry and push/pull. Reach above shoulder, reach outward, squat, or kneel.

WORK ENVIRONMENT
Rare exposure to fumes or airborne particles, toxic or caustic chemicals. Normal noise level is low to moderate.

PAYMENT AND BENEFIT INFORMATION
The expected base pay range is $90,816.00 – $113,520.00 Annual. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options and plan details, is available through the DSV Benefits Showcase. Benefits, programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

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