Wholesale Suspense Coordinator (US Based)

Job description

SUMMARY
To perform post-closing workflow to clear suspended files as quickly as possible.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but not limited to:
• Interpreting investor suspense condition wording
• Researching guideline, regulations, and requirements
• Resolving deficiencies in the loan file including compliance, credit, closing, and general documentation errors
• Actively work pipelines to meet deadlines
• Serve as liaison between our investor and our production staff
• Maintain records of delivery instructions, suspense fee charge structure, and contact information for assigned investors
• Using underwriting knowledge to resolve underwriting defects without interrupting production underwriters when possible
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High School Diploma/GED; one to three years of experience in the mortgage industry, preferably in an operational mode.
SYSTEM/EQUIPMENT SKILLS
Ability to use Microsoft Office Excel and Word at intermediate level. Able to send and receive emails. Able to use a calculator to calculate figures and amounts such as discounts, interest, commissions, and percentages.

ORGANIZATIONAL SKILLS
Able to multitask in a fast-paced environment. Must keep records neat and organized to ensure clear representation of work.

CERTIFICATES, LICENSES, REGISTRATIONS None
required for this position.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Comments:
This job description is an outline of the major recurring responsibilities of the job. It is not intended to be all-inclusive of the work to be performed. Other related job objectives, special assignments and less significant responsibilities may be required of the incumbent to perform.