Inside Sales Coordinator

Inside Sales Coordinator

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth.
The Inside Sales Coordinator supports the Inside and Outside Sales teams by coordinating customer orders, processing quotations, facilitating communication across departments, and delivering exceptional customer service. This role serves as a key liaison between customers, sales, operations, vendors, and production teams to ensure orders are processed accurately and efficiently from quote through delivery. The ideal candidate is organized, customer-focused, and thrives in a fast-paced building materials environment.
Sales & Order Coordination

Support Inside and Outside Sales Representatives with daily sales activities and customer requests
Prepare, process, and maintain accurate quotes, purchase orders, sales orders, and related documentation
Monitor order status and coordinate updates to ensure timely order fulfillment
Assist with product pricing, availability, and order revisions as needed
Maintain accurate customer and sales records within company systems
Customer Service

Serve as a primary point of contact for customers via phone, email, and in-person interactions
Respond to customer inquiries regarding products, pricing, order status, and delivery schedules
Build positive customer relationships through responsive communication and exceptional service
Resolve customer concerns by coordinating with internal departments and vendors
Cross-Functional Coordination

Collaborate with shipping, receiving, production, purchasing, warehouse, and delivery teams to ensure seamless order execution
Coordinate with vendors to obtain product information, pricing, lead times, and order updates
Assist in resolving inventory, delivery, and product availability issues
Support new customer onboarding and account setup activities
Administrative & Operational Support

Prepare reports, sales documentation, and administrative records as requested
Maintain organized customer files and sales documentation
Assist with receivables collection and account follow-up as needed
Support continuous improvement initiatives that enhance sales processes and customer satisfaction
Product Knowledge & Compliance

Develop and maintain knowledge of company products, services, and industry trends
Ensure compliance with company policies, procedures, and quality standards
Perform additional duties as assigned
What you'll bring:
Strong customer service and relationship-building skills
Excellent organizational, multitasking, and time-management abilities
Strong attention to detail and commitment to accuracy
Excellent verbal and written communication skills
Ability to work independently and collaboratively in a team environment
Professional phone etiquette and problem-solving skills
High school diploma or equivalent
Experience in inside sales, sales support, customer service, order entry, or administrative coordination
Experience in building materials, construction, millwork, cabinetry, or related industries preferred
Familiarity with ERP, CRM, or point-of-sale systems (BisTrack or similar preferred)
Proficiency with Microsoft Office applications, including Excel, Outlook, and Word
Primarily office-based work environment within a branch or sales office
Frequent interaction with customers, vendors, and internal departments
Ability to sit and work at a computer for extended periods
Occasional visits to customer locations or jobsites may be required
May require flexibility to meet business demands and customer deadlines
What you'll earn:
Health Care Benefits
401(k) with employer match
Paid Time Off
QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.