Broadband Specialist I

Mediacom Communications, operating since 1995 across 22 states, seeks a Broadband Specialist I (Field Technician) based in Clinton, Graceville, Wheaton, and Morris. The role focuses on installing and maintaining cable television and broadband services for residential customers.
Position Overview

As a Broadband Specialist I, you will primarily handle new installations and related service adjustments in customer homes. Responsibilities include driving the company van, setting up equipment, troubleshooting, and collecting payments.
Schedule: Monday‑Friday, 8am–5pm with overtime and on‑call duties as needed.
Company Benefits

Company‑provided vehicle and gas card
On‑the‑job training with rapid promotion potential
Company‑provided tools, tablet, and phone
Health, vision, and dental insurance
Paid vacation, holidays, and flex paid time off
401(k) with generous company match
Performance bonus potential
Employee discounts on Mediacom services, or reimbursement where services are unavailable
Education enrichment up to $5,000 per year for qualified employees
Company‑provided uniforms and boots
Employee wellness program
Position Responsibilities

Complete new drop installations (exterior and interior) from tap to antenna terminals in single and multi‑unit dwellings, including pre‑wired units
Perform new connects, reconnects, requested and non‑pay disconnects; add outlets; install and/or remove converters; upgrade and downgrade service
Analyze picture quality and judge acceptability after installation
Use connectors, fasteners, hand tools, and power tools as required
Complete appropriate paperwork as prescribed by system management
Read signal levels using a field strength meter; adjust levels as needed; install connectors on different drop cable types and maintain clearances; install tap‑off devices
Climb poles with proper equipment—safety belt, safety strap, and climbers—alongside ladders or other structures as needed
Lift and carry loads up to 100lb (including line ladder); work within confined areas such as crawl spaces
Use a VOM or DMM to check for “open” or “short” online as well as AC and DC voltages
Interpret drop system layouts from blueprints
Inform customers of FCC rules and company policies as they pertain to customers
Drive company vehicles and maintain bucket trucks
Generate additional company revenue through effective sales techniques, offering information about product options, sales campaigns, and promotions
Perform other duties such as cleanup, salvage of wrecked materials, and general assistance to other employees as directed
Position Requirements

No experience required
High school diploma or GED required
Valid driver’s license with a satisfactory driving record required
General mechanical and consumer device knowledge
Strong interpersonal and communication skills with customers and coworkers
Ability to work in high or tight spaces
Ability to work in all weather conditions and at various heights
Adaptability to flexible work hours, including evenings, weekends, holidays, and overtime as required

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