Lead Account Manager

About Huzzle
At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and fast-growing companies across industries such as marketing, SaaS, and events. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house as a valued member of their team.

About The Company
Our client is an award-winning, full-service marketing and events agency specializing in creative brand development, digital marketing, corporate events, live experiences, and video production. They are known for combining strategic marketing with bold creative execution to deliver measurable, high-impact results for a diverse portfolio of clients.

Role Type
Full-time

Engagement
Independent Contractor

Job Summary
We are seeking a senior-level Lead Account Manager / Head of Client Services to own and elevate the client experience across key accounts. This role is ideal for a highly proactive, detail-obsessed leader who thrives in fast-paced agency environments and excels at managing both client relationships and internal delivery teams.

You will act as the strategic bridge between clients and execution teams, ensuring seamless communication, flawless project delivery, and consistent performance against KPIs. Additionally, you will lead and mentor the account management team while driving operational excellence across all client engagements.

Client Relationship Management

Serve as the primary point of contact and trusted advisor for key client accounts

Build long-term relationships grounded in transparency, trust, and measurable results

Lead weekly client calls, performance reviews, and strategic planning sessions

Maintain proactive communication standards—clients are always informed ahead of time

Manage expectations, resolve issues early, and ensure stakeholder alignment

Account & Project Oversight

Oversee full client lifecycle: onboarding, execution, reporting, and optimization

Develop and manage detailed project plans, timelines, and deliverables

Coordinate cross-functional teams (creative, digital, production, events)

Monitor budgets, scopes, and marketing spend to ensure ROI and efficiency

Provide daily/weekly status updates and enforce accountability across teams

Digital Marketing Strategy

Guide and oversee multi-channel campaigns including SEO, PPC, social media, email, and content

Analyze performance metrics and translate data into actionable insights

Collaborate with specialists to refine campaign strategies aligned with business goals

Stay ahead of industry trends, tools, and platform updates

Team Leadership & Development

Lead, mentor, and develop a high-performing account management team

Establish processes, workflows, and communication standards across accounts

Conduct regular team check-ins and performance reviews

Foster a culture of ownership, accountability, and proactive problem-solving
Strategic Growth & Brand Development

Develop and execute integrated marketing strategies and campaign plans

Support brand positioning, messaging, and identity consistency across channels

Identify opportunities for upselling, account growth, and new business

Contribute to campaign launches, creative direction, and client presentations

Requirements

5+ years of account management experience in a marketing or advertising agency (required)

2+ years in a leadership or senior account management role

Strong expertise in digital marketing: SEO, PPC/SEM, social media, email marketing, analytics

Proven experience managing enterprise-level clients and multi-channel campaigns

Exceptional communication and stakeholder management skills

Strong organizational and project management abilities

Experience with CRM systems, dashboards, and reporting tools

Ability to translate data into strategic recommendations for clients

Bachelor's degree in Marketing, Business, Communications, or related field (preferred)

Preferred Qualifications

Experience in event marketing, experiential campaigns, or live marketing

Familiarity with creative production workflows (design, video, web)

Background in brand strategy and integrated marketing campaigns

Experience contributing to pitches, upselling, and revenue growth

Benefits

Competitive salary (based on experience)

Long-term growth opportunities within a scaling marketing agency

Work directly with leadership and high-impact clients

Collaborative and supportive team environment

Exposure to diverse marketing campaigns and industries

#J-18808-Ljbffr