Director of Client Services

To support a growing client base, the full-time salaried Director of Client Services will manage account strategies, oversee client retention and satisfaction, and lead a team dedicated to complex service models while working remotely.
Key responsibilities:

Provide stewardship reporting and conduct pre-renewal visits to assess client satisfaction and identify improvement areas
Negotiate service plan changes and facilitate the resolution of major customer service issues
Supervise personnel assigned to programs, ensuring compliance with quality initiatives and promoting maximum performance

Required qualifications:

Bachelor's degree from an accredited college or university preferred; CPCU, AIC, and/or ARM designations are a plus
Ten years of related experience, including two years in account management or five years as an adjuster with two years in a supervisory role
Experience in managing complex client service programs and leading teams
Proven ability to identify cross-selling opportunities and enhance client relationships
Strong understanding of industry trends and the ability to educate clients on relevant issues