Sr. Program Manager, Global Field Operations, AWS Global Field Ops (GFO)

Position Overview
A Senior Program Manager will lead the end‑to‑end program management process for AWS Global Field Operations (GFO) worldwide, driving strategic planning, execution, and cross‑organizational leadership across new scope intake through steady‑state operations.

Program & Scope You'll Own

GFO New Customers/Partners Implementations – new scope for GFO including maintenance, spares storage, and new site onboarding

New Services Expansion – same scope applied to new service lines entering GFO

GFO Reporting – internal initiative to build and own GFO's reporting and metrics framework

Overall GFO Program Management Process – end‑to‑end ownership of the global PM process execution and continuous improvement, negotiating with director‑level stakeholders across organizations

Key Responsibilities

Own the GFO program management process globally – define, standardize, and continuously improve the end‑to‑end PM process across all GFO programs and regions

Draft BRDs, PRFAQs & director‑level proposals – build business cases, write requirements documents, and author proposals that secure director‑level approvals for new programs and investments

Drive new scope intake – lead operational onboarding of new customers, partners, and services into GFO from scoping through steady‑state

Negotiate at the director level – represent GFO in cross‑organizational discussions with director‑level stakeholders to secure alignment, resources, and commitments

Build programs from zero – stand up net‑new programs (new customer/partner implementations, Outposts reuse, sustainability) with no existing playbook

Define SLAs and operational models – establish service level agreements, escalation paths, and operational frameworks for new scope

Drive cross‑functional execution – coordinate across GFO regional teams, supply chain, vendor operations, and partner organizations to deliver results

Own reporting and metrics – build the reporting framework that gives leadership visibility into program health, risks, and outcomes

Scale operations – design programs that work across AMER, EMEA, and APAC for global scale, not just pilot

Manage ambiguity – operate effectively when scope is undefined, stakeholders have competing priorities, and timelines are tight

Drive sustainability outcomes – lead RL and parts reuse initiatives that reduce waste and support Amazon's sustainability commitments

Basic Qualifications

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end‑to‑end delivery, and communicating results to senior leadership

Bachelor's degree, or PMP certificate

Preferred Qualifications

2+ years of process improvement experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Knowledge of general AI tools

Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large‑scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Experience in complex problem solving and working in a tight schedule environment

Experience driving new business segment or services launches

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington – 115,600.00 – 160,000.00 USD annually

#J-18808-Ljbffr