Business Relationship Manager-Leadership Essentials - Managing S

Description:

Job Description:

• Act as the primary relationship manager between TCS and client leadership for the Toledo

area accounts.

• Develop trusted-advisor relationships with CIO, VP IT, business process owners, and key

stakeholders.

• Drive customer satisfaction, business value realization, and account growth through

proactive engagement.

• Identify business opportunities, transformation initiatives, and innovation themes across the

client portfolio.

• Build and maintain account technology roadmaps aligned to client business objectives and

TCS offerings.

• Oversee SAP, AMS, Infrastructure, Manufacturing technologies, Data & Analytics, Cyber

Security, Digital, and Automation initiatives as applicable.

• Ensure delivery excellence through governance cadence, executive reviews, QBRs, SLA

tracking, and operational KPI management.

• Own revenue growth, pipeline conversion, forecast accuracy, and margin improvement in

alignment with account leadership.

• Proactively manage risks, issues, dependencies, escalations, and communications across

onsite and offshore stakeholders.

• Champion AI, GenAI, automation, self-heal, and continuous-improvement opportunities to

improve business outcomes.

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning &

Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training

Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College

Fund, Student Loan Refinancing.

Salary Range: $128,900 - 174,400 a year